Executive Director Operations & Patient Finance

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary :

This position is responsible for the management of all back-end revenue operations, including both Hospital and Professional, for all entities utilizing System Enterprise Services Revenue Cycle. This role drives impactful results across the revenue cycle, including strategic program planning, revenue generation, operational analysis, financial analysis, problem resolution, personnel management and performance improvement.

Responsibilities :
Patient Financial Services : Responsible for directing all patient financial functions including Billing, AR Management, Collections, Denials, Payment Review, Cash Posting / Refunds, Call Center, Customer Service, and Revenue Relations. Responsible for planning, developing, and implementing new systematic approaches to maximizing revenue and cash flow. Provides direction and leadership to assure support and accomplishment of the health system's patient account functions, through well- organized, efficient, and effective patient account processes.
Leading People : Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization's vision internally and externally. Delegates responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner.
Leading Change : Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others.
Results Driven : Exceeds organizational goals and customer expectations. Makes decisions that produce high- quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well- informed, timely decisions, even when data are limited or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches.

Other Information

Other information:
Education Requirements:
• Requires Bachelor's degree. Master's degree strongly preferred.
Licensure/Certification Requirements:
• None required.
Professional Experience Requirements:
• Requires ten (10) years of progressively responsible experience and seven (7) years of management experience.
Knowledge/Skills/and Abilities Requirements:
• Ability to communicate ideas and solutions in a clear, concise manner.
• Identifies problem areas and skill gaps proactively and addresses them appropriately.
• Excellent project management and change management skills for designing and implementing high priority department initiatives in a complex environment.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Revenue Cycle Patient Accounting


Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity.