CState Complete Support Specialist

CState Complete Support Specialist (Grant Funded)

Reconnecting Stopped Out Students: A Relationship-Building Approach to Student Success is a new US Department of Education-funded Title III Grant Project. The primary goal of the project is to improve degree attainment outcomes by preventing stop-out and facilitating the return of students who have left college before earning a degree or certificate. The Support Specialist serves as part of a "one-stop" resource Reconnection Team for students returning to campus.

Essential Duties:

• Collaborate with the Project Director, Project Manager, Data Manager, and Reconnection Team Leader to develop initial strategies for project launch
• Support Reconnection Team Leader and student workers in outreach
• Serve as case manager for returning students
• Facilitate student connection with services necessary for their return to the College
• Develop and execute activities to support newly returned students
• Develop and execute activities to remove obstacles that might influence students to leave school
• Coordinate with the Office of Student Activities to contribute to a vibrant culture of student engagement
• Collaborate with campus offices such as Financial Aid, Registrar, Admissions, and Bursar
• Collaborate with CState Accelerate, SSS Trio, Academic Support Centers, and other student support offices
• Participate in college-wide admission, retention, and recruitment activities
• Maintain records and ensure compliance with rules for financial aid and debt relief programs
• Other duties as assigned

Minimum Qualifications:

• Associate's degree from an accredited college or university
• Proficient user of Microsoft Office Products

Preferred Qualifications:

• Bachelor's degree
• Experience in student-facing roles in a higher education setting
• Demonstrated understanding of student support/success operations in a higher education setting
• Customer/Client service experience
• Cincinnati State graduate

Desired Competencies:

• Demonstrated commitment to student and faculty success and to continuous quality improvement

Details:

• Reports To: Title III Program Manager
• Compensation: $25/hour (Grant Funded)
• Job Category: Professional Contract
• Affiliation: Non-Bargaining
• Classification: Exempt Status: Part-time, not to exceed 20 hours
• Cincinnati State is an E-Verify employer: If you're hired, you must complete a Form I-9, which verifies your identity and your legal right to work in the U.S. You'll need to provide original, acceptable documents —no photocopies—to complete the I-9 process. A list of acceptable documents can be seen here: USCIS I-9 website