Managing Director, Market Intelligence Services

Job Description

Job Description

Description:

OPEN MINDS is the premier market intelligence and management consulting firm focused on serving consumers with chronic conditions and complex support needs including mental health, addictions, autism, intellectual/developmental disabilities, long-term support services, social services, children’s services, juvenile justice, and corrections health care. OPEN MINDS mission is to provide organizations serving these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

The Business Manager / Managing Editor, Market Intelligence Services is responsible for the operation and performance of the OPEN MINDS Circle Market Intelligence service line and member of the company’s executive team. This includes responsibility for the on-time, on budget production of high-quality market analysis and business advice for our 18,000 member organizations.

The ideal candidate for this role has great writing and editing skills, experience managing content production and production teams, managing web-based content, and a knowledge of the health and human service field. This executive consistently plans ahead, can manage a diverse team with multiple deadlines, and maintains structure throughout their work. This role combines the innovativeness of a creative team leader with the practical focus of an editor and production manager.

The Business Manager / Managing Editor, Market Intelligence Service is a critical role at OPEN MINDS – supervising a team of 8 researchers and writers with multiple publishing deadlines each week while collaborating on content with our senior advisors. The position also requires tracking our readership statistics and making adjustments in the content, format, and usability of our on-line content over time.

Responsibilities of the Business Manager / Managing Editor, Health Care Business, include:

1. Management of the production cycle for market intelligence service lines, including editorial planning, topic selection, content production, layout, editing, and publication.

2. Creation of concise, high-impact content in multiple formats for the senior health and human service leaders who are members of the market intelligence service.

3. Ensure the market intelligence content website meets user functionality needs as well as all global compliance requirements, including data privacy, user accessibility, and other relevant laws and regulations

4. Assurance that the market intelligence content is published according to OPEN MINDS’ specifications for style, tone, and length, while ensuring correct use of grammar, punctuation, and spelling.

5. Development of editorial content plans based on research and interviews with senior executive customers and our senior advisor team.

6. Leadership and management of the market intelligence team – developing and coaching of the research and writing staff, assisting them with content development, including accuracy and style of content and selection of final artwork/photography

7. Contribute to the subscription sales and renewal process, including facilitating virtual tours for current and potential subscribers as needed

8. Creation of concise documents or presentations that allow senior leadership members to grasp complex issues. Such content may include monthly newsletter, weekly news service, multiple databases, long-form reports, weekly roundtable executive case study webinars, and multiple profiles for states, service provider organizations, and specific innovative programs.

9. Management of the production cycle for market intelligence service lines including editorial planning, topic selection, content production, layout, editing, and publication. Ensures publications are completed on time and within applicable budget constraints including editing of the pre-publication content on online platforms from various internal and external sources.

10. Review and editing of publications according to OPEN MINDS specifications for style, tone, and length, while ensuring correct use of grammar, punctuation, and spelling. Assist writers with selecting and finalizing artwork, photography, and text for reproduction.

11. Research and implementation of new editorial decisions concerning the content of publications for the company and clients based on topic, project, or campaign.

12. Facilitation of collaborative teamwork among content creators, including editorial, marketing, and product teams to ensure a unified and consistent brand message.

13. Performs other related duties as assigned

Position reports to: Executive Vice President /Managing Director, Market Intelligence

Direct Reports:

· Strategy Editors

· News Editor

· Government Database Manager

· Editorial Production Assistant

Performance Metrics:

· OPEN MINDS Circle revenue

· OPEN MINDS Circle profitability

· OPEN MINDS Circle membership renewal rates

· OPEN MINDS Circle publication production on time and on budget

Skills, experience, and education required of position include:

· At least 5 years of experience working in the health and human services field is required, along with 5 years of managerial experience.

· Strong research skills, with the ability to conduct independent research, analyze findings, and produce reports with relevant information for OPEN MINDS subscribers.

· The ability to understand and interpret challenging health care policy, technology, and data in a fast-paced environment is required. Experience writing thought leader pieces preferred.

· Strong organizational and administrative skills, including the ability to track multiple tasks and multiple projects concurrently in a fast-paced environment.

· Experience with publishing health and/or business content at a large-scale web site

· Experience editing content, and ability to provide detailed feedback on a wide range of topics while proofing documents for grammatical accuracy and correct layout

· An understanding of analytics and experience incorporating learnings into future content production.

· Excellent project management; organizational, communication, and analytical thinking skills.

· Strong attention to detail with an analytical mind and outstanding problem-solving skills.

· Self-starter who thrives in a fast-paced, agile team-oriented environment someone who embraces and leads through change and ambiguity

· A curious, collaborative, open-minded individual

· Demonstrated proficiency with and working knowledge of computer applications including, but not limited to, WordPress, word processing, electronic data transfer programs, e-mail, databases, spreadsheets, and PowerPoint. Experience with Sharepoint & Microsoft 365 preferred.

· Bachelor's degree; or equivalent experience

· Experience working with a C-Level executive is preferred.

· Ability to lift 35 pounds.

· Visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, and extensive reading.

· Ability to travel unattended on an as needed basis.

· Ability to use personal credit card for occasional purchases on behalf of the organization, which will be reimbursed.

OPEN MINDS is the premier consultation and advisory firm for health and human service organizations serving consumers with chronic conditions. For over 35 years, our national team has provided unparalleled consultation, technical assistance, and marketing support based on our core management competencies for optimal performance. Our practice expertise areas include strategy, technology, data, marketing, and innovation. For more information, visit our website at

Company Description

OPEN MINDS is the premier consultation and advisory firm for health and human service organizations serving consumers with chronic conditions. For over 35 years, our national team has provided unparalleled consultation, technical assistance, and marketing support based on our core management competencies for optimal performance. Our practice expertise areas include strategy, technology, data, marketing, and innovation. For more information, visit our website at