Senior Technician

Job Description

Job Description

The Senior Technician position is an experienced technician who performs hands-on diagnostics, troubleshooting, and repairs mechanical and technical issues with our water only and water-ice refill stations. Serves as a subject matter expert within the market to ensure operational company standards are met. This position works independently, requires advanced technical abilities, and must have a positive customer-oriented approach. 

Every Watermill Express employee is expected to perform his or her job in a professional manner to provide the best possible service to our customers. This includes following all policies, procedures, job duties and the company's pledge of conduct.  

Duties and Responsibilities

•   Follow safety guidelines and act in safe manner.
•    Help ensure that every station has the optimum signage.
•    Keep all stations working to reduce customer calls.
•    Maintain a professional appearance (clean uniform and vehicle).
•    Keep a positive attitude when interacting with customers.
•    Lead initiatives to ensure that all assigned refill stations are maintained per inspection standards.
•    Ensure that all forms of charts and checklists are maintained and updated as required per maintenance level.
•    Repair water only and water-ice refill stations as needed.
•    Function as the subject matter expert in resolving high-level technical issues with water only and water-ice refill stations.
•    Provide technical guidance, training, feedback and follow up to market employees.
•    Exemplify technical leadership within the market.
•    Multi-task when responding to high-level technical issues.
•    May assist management with task priorities for an assigned group of co-workers.
•    Identify training opportunities to ensure Company standards are met.
•    Partner with management to develop action plans addressing learning and/or performance opportunities in the field.
•    Keep vehicle stocked with necessary inventory parts per company standards.
•    Properly maintain and care for company vehicle, inventory, and equipment.
•    Drive responsibly and always drive defensively when operating a company vehicle.
•    Other duties as assigned.

Qualification, Knowledge, Skills and Abilities

•    Team player with positive attitude
•    Motivation to work independently
•    Attention to detail and task completion
•    Use and maintenance of hand tools
•    Capable of working required schedule
•    Clean motor vehicle record and current valid driver license
•    Ability to clearly communicate technical information
•    Basic mathematical skills
•    Electrical, maintenance, repair, or similar experience preferred
•    Bilingual English/Spanish preferred

Physical Requirements

•    Ability to lift 50 pounds
•    Capable of climbing ladders, stooping, walking, standing, and bending
•    Ability to work safely in limited space inside water/water-ice units
•    Ability to work in a variety of weather conditions
•    Ability to safely operate a motor vehicle
•    Ability to work overtime including some weekend or evening work

Education, Experience and Certificates

•    High school diploma or equivalent
•    Electrical, maintenance, repair, or similar education or equivalent experience preferred

If you meet the requirements outlined above and would like to work for a successful company, we encourage you to apply today!

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