Parts Specialist

Parts Specialist

Role Overview

The Parts Specialist is responsible for providing exceptional support to customers, technicians, and internal departments by sourcing, organizing, and delivering the correct parts in a timely and efficient manner. This role plays a key part in maintaining shop productivity, ensuring accurate inventory control, and contributing to overall dealership operations. The Parts Specialist delivers high-quality service, maintains strong product knowledge, and upholds dealership and manufacturer standards.

Key Responsibilities

• Assist customers, service advisors, and technicians in selecting the correct parts for repairs and service needs.
• Provide parts availability, pricing, and compatibility information in a clear and timely manner.
• Ensure high levels of service by maintaining communication throughout repair processes.
• Accurately pull, package, and distribute parts for internal and external repair orders.
• Process parts orders, returns, and special requests according to dealership procedures.
• Ensure all parts are properly tagged, documented, and invoiced.
• Maintain accurate inventory records, including receiving, stocking, and organizing parts.
• Conduct regular cycle counts and assist with full physical inventories.
• Monitor stock levels and notify management of shortages, overstock, or obsolete parts.
• Maintain a clean, organized, and professional parts counter and storage area.
• Ensure proper handling, storage, and security of parts and accessories.
• Follow all dealership and manufacturer guidelines, safety protocols, and warranty procedures.
• Promote add-on products, specials, and seasonal items to increase parts sales.
• Build rapport with wholesale customers and support their parts needs efficiently.
• Assist with merchandising displays and online/catalog updates as needed.

Skills & Qualifications

Education & Experience

High school diploma or equivalent required.

1-2 years of automotive dealership or parts department experience preferred.

Prior experience with inventory systems, parts lookup tools, or customer service roles is beneficial.

Key Skills

Strong verbal and written communication skills.

Excellent customer service and problem-solving abilities.

Ability to multitask in a fast-paced environment while maintaining accuracy.

Proficiency with dealership management systems (DMS) and parts catalog software.

Strong organizational skills and attention to detail.