Customer Service Specialist

Customer Service, Credit & Collections, Admin Job Location Clifton Heights, PA, US Position Type Full-Time/Regular Customer Service Specialist CAPP | Sales & Customer Support Full-Time | On-site Schedule: Monday–Friday – 8:00am to 5:00pm 201 Marple Ave, Clifton Heights, PA 19018 CAPP is a leading supplier of HVAC, electrical, plumbing, industrial automation, and mechanical products, serving tens of thousands of customers since 1950. Known for strong inventory availability, product sourcing, and customer service expertise, CAPP continues to grow while maintaining a customer-first mindset. CAPP is seeking motivated and customer-focused individuals to join the team as Customer Service Specialists. This is an entry‑level opportunity with full training provided, ideal for candidates looking to start a career in customer service with long‑term growth potential. Key Responsibilities Engage with customers via phone, email, and in person to assist with product inquiries and order needs Provide product recommendations by understanding customer requirements Process customer orders from start to finish, ensuring accuracy and timely fulfillment Assist with customer returns, refunds, and exchanges Maintain clear communication with customers regarding order status and updates Support internal teams to ensure smooth sales and operational processes Build strong customer relationships through professionalism and responsiveness Perform additional administrative or support tasks as needed Qualifications High School Diploma or equivalent required Prior customer service experience preferred (2 years a plus) HVAC, electrical, or industrial product exposure is a plus but not required Positive, team‑oriented attitude Strong communication skills, both verbal and written Ability to work in a fast‑paced environment Basic math and problem‑solving skills Knowledge & Skills Required Strong customer service mindset Ability to multi‑task and prioritize Attention to detail Basic computer proficiencyStrong organizational and time management skills Compensation Competitive base salary based on experience and qualifications. Benefits Medical, dental, and vision coverage starting Day 1 of employment 15 PTO days Paid company holidays Company‑paid short‑term and long‑term disability Company‑paid life insurance 401(k) with company matching Why Join CAPP Entry‑level opportunity with full training provided Clear career path into sales and advanced roles Family‑owned business with a supportive culture Stable company with long‑term growthWork‑life balance with consistent weekday schedule #J-18808-Ljbffr