Senior Program Coordinator

Senior Program CoordinatorCompensation Range: $80,000 - $92,000 yearly commensurate with experienceBenefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.Overview: The Senior Program Coordinator works in conjunction with the Director of Social Services and the Managing Director of Hotel Programs to oversee all service and operational aspects of the DHS Special Populations Hotel, including the supervision of the Operations Manager, Case Manager Supervisor and Program Assistant.Responsibilities: Primary: Provide documented supervision and guidance to Operations Manager, Case Manager Supervisor and Program Assistant.Secondary: The Senior Program Coordinator supports the Director of Social Services in achieving the program's goals. This includes providing strategic input, managing daily operations, leading clinical and team meetings in the Director's absence, and overseeing key projects.Other Functions: Coordinate regular team meetings with the Special Population Hotel Program's Operations staff. Participate in the recruitment of qualified staff, including interviewing and recommendations for hire. Monitor and assist with the new-hire orientation process to ensure consistency in training among all clinical providers. Act as program representative, when necessary, at community meetings. Identify potential problems and points of friction and work to find solutions to maximize efficiency and optimize Housing Works' values. Act as the primary administrator for reviewing and formally investigating incident reports within the program. In coordination with the Director of Social Services and the Director of DHS Hotel Programs, develop and update policy and procedures for the program. Always enforce the Residential Code of Conduct and/or House Rules. Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.Key Performance Indicators (KPIs): Ensure that the program contract meets funding and regulatory requirements. Maintain regular communication with the DHS Special Populations program team, providing weekly program updates. Coordinate timely responses to evolving program needs and requirements, ensuring effective engagement with vendors, staff, and clients.Requirements: Qualifications: Willingness to work occasional overtime and offer flexibility regarding scheduling work time. Bi-lingual (Spanish) is strongly preferred Ability to work with the homeless migrant population.Competencies: Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel) Exemplary ability to manage multiple tasks using independent judgment and discretion. Ability to develop and maintain trusting relationships with a diverse range of stakeholders Ability to work in a team but also independently and accurately in a high-paced, deadline-oriented environment. Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality. Strong problem solving and conflict resolution skills Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders. Deep understanding of harm-reduction practices.Essential Physical Demands/Working Conditions: The Special Populations Hotel #2 Senior Program Coordinator position is one which requires the staff person to be present in the program site 100% of the time. Occasionally expected to de-escalate tense, even hostile, client situations