Customer Service Representative - Entry Level

Job Description

Job Description

Crestfield Talent is seeking a personable and dependable Customer Service Representative for a full-time, entry-level opportunity in New York. This position is suited for someone who communicates clearly, enjoys helping people, and can stay organized while handling a variety of customer requests.

You’ll serve as a primary point of contact for customers, assist with everyday questions, maintain accurate account information, and work alongside the broader support team to create a positive customer experience.

Responsibilities

• Respond to customer questions by phone, email, or other support channels

• Provide clear information about services, accounts, and general requests

• Update customer records and document conversations accurately

• Help resolve routine concerns and direct complex matters to the appropriate team

• Follow up with customers when additional information is required

• Maintain a professional and helpful approach throughout each interaction

• Work with team members to keep daily customer service operations running smoothly

Qualifications

• Strong verbal and written communication skills

• Comfortable interacting with customers throughout the workday

• Organized with good attention to detail

• Basic computer and data-entry skills

• Dependable and able to manage multiple tasks

• Previous customer service experience is helpful but not required

• Entry-level candidates are encouraged to apply

Skills

Customer Service • Communication • Customer Support • Data Entry • Phone Support • Email Support • Problem Solving • Customer Relations • Computer Skills • Time Management • Teamwork • Attention to Detail

Position Highlights

• Full-time schedule

• Entry-level opportunity

• Paid training

• Professional work environment

• Opportunity to develop customer service and business support experience