Certified Medical Assistant - HEB Wellness Primary Care Clinic - Champion Forest

As a Concierge, you'll serve a key role in delivering a unique patient experience. You'll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures. You'll serve as a coordinator / liaison between patients, physicians, and other health care team members. Responsibilities Customer Service: Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible. Assists with check‑in process; processes transactions required to begin/complete patient visits; provides exceptional customer service; manages multi‑phone line system; answers calls; schedules appointments; maintains clinic calendar/scheduling; responds to emails; resolves patient complaints; assists patients in all clinic‑related inquiries; promotes H‑E‑B Wellness Primary Care services; develops an understanding of H‑E‑B‑sponsored health insurance; develops in‑depth understanding of eligibility files, check‑in technology, electronic health record system, and overall workflow related to care delivery; serves as a resource to patients; facilitates coordination of patient care; assists with patient referral process and associated follow‑ups; obtains referring physician orders and outside facility images/reports as necessary. Patient Care: Performs patient intake interviews; takes medical histories; checks/records vital signs; draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams/other medical procedures; provides clinic support; replenishes medical supplies/materials; maintains collaborative, professional relationships with clinic staff; ensures adherence to HIPAA regulations. Qualifications & Key Requirements Work experience: 1‑3 years in office‑clerical‑medical work, medical assistant, admissions representative, clinic support (preferred); 1‑3 years in phlebotomy/blood drawing (preferred). Experience in customer service. Experience working with electronic health records (preferred). Knowledge of medical terminology. Proficiency in MS Office and related software/applications. Advanced interpersonal, customer service, and issue‑resolution skills. Advanced written and verbal communication skills. Strong organization and follow‑through skills; attention to detail. Bilingual skills (English/Spanish) a plus. Ability to quickly learn new procedures/processes. Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks. Ability to project process ownership, accountability, and initiative. Ability to work as part of a team; ability to work with minimal supervision. Ability to apply good judgment and logic in performing duties and responding to customer needs. Education: A‑level or equivalent. Preferred education: — (details not provided). Licenses/Certifications: Medical Assistant certification (CMA); Basic Life Support (BLS) certification. Physical Demands & Working Conditions Function in a fast‑paced clinic/office environment. Sit/stand for extended periods of time. Regularly lift up to 20 lbs. Work extended hours and/or rotating schedules. The work environment characteristics described here are representative of those a partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 11/01/2018. #J-18808-Ljbffr H-E-B