Customer Experience & Sales Coordinator

Benefits 401(k) matching Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development Competitive hourly base pay Performance bonuses and commissions Paid training and ongoing coaching Paid Time Off (PTO) Paid holidays Employee moving discounts Career advancement opportunities Company events and team celebrations Health insurance Reimbursement Program (eligibility after 6 months) 401K Program - 4% match - Roth and Traditional (eligibility after 6 months) Customer Experience & Sales Coordinator Nashville, TN | In-Office Primarily Weekends | Additional Weekday Shifts Available Help People Through One of Life’s Biggest Transitions At 6th Man Movers, we believe moving doesn’t have to feel overwhelming. Every day we help families, businesses, and individuals navigate one of life’s most stressful events with professionalism, empathy, and confidence. Before a truck ever arrives at someone’s home, they meet you. You are the first impression of our company. The calm voice during a stressful day. The person who helps customers feel like they’re in good hands. If you enjoy helping people, thrive in a fast-paced environment, and love turning conversations into relationships, we’d love to meet you. About 6th Man Movers For over 15 years, 6th Man Movers has built a reputation as one of Tennessee’s premier moving companies by focusing on one simple idea: Take care of people. We’ve earned hundreds of five-star reviews because we believe every customer deserves honesty, professionalism, and an experience that exceeds expectations. Our mission is simple: To make moving feel straightforward, reliable, and less overwhelming. Every team member plays an important role in making that happen. About the Role This isn’t a receptionist position. This is a customer experience and inside sales role where your responsiveness, communication, and ability to build trust directly impact our growth. Every incoming phone call, website inquiry, Google lead, Yelp lead, Angi request, referral, and repeat customer deserves immediate attention. Our philosophy is simple: Speed wins. Customers often contact multiple companies. The team that responds first—and serves them best—usually earns the opportunity to help. Your mission is to create an exceptional first impression while guiding every customer toward the best next step. What Winning Looks Like Every customer interaction should lead to one of three outcomes: Their move is booked. An in-home estimate is scheduled. A quote is sent along with a clear follow-up plan. No customer should ever wonder what happens next. What You’ll Do You’ll work closely with our sales and operations teams to deliver an exceptional customer experience from the very first conversation. Responsibilities include: Answer incoming phone calls with professionalism, empathy, and confidence. Respond to new leads from our website, Google, Yelp, Angi, referrals, and other marketing channels within minutes. Ask thoughtful questions to understand each customer’s move and recommend the best solution. Book moves whenever possible during the first conversation. Schedule in-home estimates for larger or more complex moves. Prepare and send accurate quotes. Follow up consistently until every customer has made a decision. Maintain organized and detailed CRM notes. Communicate proactively with our operations and sales teams. Look for ways to improve the customer experience and our internal processes. How We Serve (And Why It Matters) We believe great sales begin with great service. Our goal isn’t to pressure customers into making a decision. It’s to educate them. Ask thoughtful questions. Understand what’s most important to them. Provide recommendations they can feel confident about. Sometimes that means booking the move during the first phone call. Sometimes it means scheduling an in-home estimate. Sometimes it simply means being the most helpful person they’ve spoken with all day. When we earn trust first, earning the business often follows naturally. Compensation Target Earnings: $50,000–$70,000+ annually Your compensation includes: Competitive hourly base pay Monthly performance bonuses Booking incentives Commission opportunities Uncapped earning potential Your income is influenced by your ability to respond quickly, provide an exceptional customer experience, and consistently help customers choose the right moving solution. The more value you create, the greater your earning potential. Training & Development We invest heavily in training because confidence comes from preparation. During your first month you’ll learn: Our services and pricing Our CRM and technology systems How to confidently lead customer conversations How to educate customers and overcome objections Our communication standards Our customer experience philosophy At the end of your training period, we’ll meet to review your progress, answer questions, discuss your goals, and create a development plan for your continued growth. How You’ll Be Measured Clear expectations create confident employees. Success in this role includes: Speed to Lead Booking Percentage Follow-up Completion Customer Satisfaction CRM Accuracy Communication Quality Reliability Teamwork Our goal isn’t to micromanage. Our goal is to help every team member continually improve. Who Thrives Here Our highest performers are people who are: Positive and encouraging Naturally organized Excellent communicators Comfortable leading conversations Competitive in a healthy way Curious and resourceful Accountable Flexible Team-oriented Calm under pressure They don’t wait for someone else to solve a problem. They own it. Our Promise to You Just as we expect you to invest in our customers, we’re committed to investing in you. We’ll provide the training, coaching, and support you need to become confident in your role. We believe in giving people opportunities to grow, take on more responsibility, and build a career—not just work another job. If you’re willing to learn, stay accountable, and consistently show up for your teammates and our customers, we’ll be equally committed to your success. Our Core Beliefs At 6th Man Movers, we believe: Moving is stressful. Our job is to reduce that stress. We are the first impression of our company. Every customer deserves our best effort. Knowledge creates confidence. There is always room to improve. I don’t know is never the end of the conversation—we find the answer. Even when we can’t provide the service someone needs, we can still provide an exceptional experience. Experience We’re Looking For We’re less interested in where you’ve worked and more interested in how you work. Successful candidates typically have experience in: Customer Service Hospitality Inside Sales Retail Sales Account Management Call Center Scheduling or Dispatch You’ll likely be a great fit if you: Enjoy talking with people. Love solving problems. Can stay organized while juggling multiple priorities. Learn new software quickly. Want to be part of a growing company. One Last Thing… We’re not looking for someone to simply answer phones. We’re looking for someone who understands that every conversation represents a family trusting us with their home, their memories, and one of life’s biggest transitions. Someone who answers the phone with energy. Someone who follows through. Someone who isn’t afraid to ask questions, learn something new, and continually improve. If you take pride in doing things the right way, enjoy working alongside a team that holds itself to a high standard, and want your work to make a meaningful impact, we’d love to meet you. Because at 6th Man Movers, we don’t just move furniture. We help people move forward. Make your next move a WIN. #J-18808-Ljbffr Sixth Man Movers