Plumbing Manager Southern Plumbing Solutions Lehigh Acres Florida
Century Mechanical Holdings
Job Description
Job Description
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Located in Lehigh Acres, FL Lead and scale residential plumbing operations by driving technician performance, service quality, revenue growth, and team development while ensuring a best-in-class customer experience. Key Responsibilities:
- Manage day-to-day plumbing operations, including scheduling, dispatch coordination, and job execution
- Lead, coach, and hold accountable a team of technicians to hit revenue, conversion, and quality targets
- Monitor KPIs (average ticket, close rate, callbacks, efficiency) and implement performance improvements
- Partner with recruiting to hire, onboard, and retain high-performing plumbers
- Ensure compliance with safety standards, codes, and company procedures
- Resolve escalated customer issues and protect brand reputation
- Drive upsell/cross-sell opportunities and ensure proper pricing and job documentation
- Collaborate with leadership on budgeting, forecasting, and growth strategy
- Maintain inventory, tools, and fleet readiness
- Competitive base salary + performance bonus
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Qualifications:
- 5+ years of residential plumbing experience with 2+ years in a leadership role
- Strong understanding of service KPIs and performance management
- Proven ability to lead teams, drive accountability, and improve results
- Customer-first mindset with strong problem-solving skills
- Experience with field service software (Service Titan or similar preferred)
- Valid drivers license
Vacancy posted 25 days ago
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