Desktop Support Engineer
Sonata Software North America Inc.
Job Title & Details Job Title: Desktop Support Engineer Location: Fort Worth TX. Experience Level: 4-8 Years of Experience Job Type: Contract Job Summary The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills. Essential Duties Resolve Service Desk incidents and requests within SLA Provide face‑to‑face and virtual end user support Deploy systems, equipment, applications, and updates Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects Manage hardware inventory and coordinate replacements Support telephony, video conferencing, and breakroom equipment Maintain documentation and knowledge base articles Provide end user training as needed Maintain AD/Entra ID profiles, groups, and access provisioning Identify automation opportunities to improve support operations Required Experience 4–7+ years as a Desktop Support Technician Experience supporting 300–500+ user environments 2+ years hardware troubleshooting in manufacturing 2+ years Active Directory maintenance Experience supporting executives and VIPs Hands‑on support for Windows 10/11 and macOS Skills & Certifications CompTIA A+ or MCDST preferred Bachelor’s degree in a technical discipline required Strong analytical and problem‑solving skills Excellent communication and customer service skills Adaptability and willingness to learn evolving technologies Technical Skills OS: Windows 10/11, macOS, basic Linux Suites: O365, SharePoint, G Suite, Exchange Endpoint tools: Intune, JAMF, SCCM, NinjaOne Identity: AD, Azure AD Networking: TCP/IP, DNS, DHCP, VPN, 802.1x Ticketing: ServiceNow, Jira Service Management Hardware: PC/Mac, mobile devices, peripherals. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. #J-18808-Ljbffr Sonata Software North America Inc.
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