Referrals Supervisor

Lead a team that helps patients access the care they need.

As Referrals Supervisor youll oversee the daily operations of Chapa-Des referral program supporting staff improving workflows and ensuring patients receive timely coordinated specialty care. This role is ideal for a healthcare professional who excels at leading teams solving problems and creating exceptional patient experiences.

Hourly Pay: $34.05 - $39.83

Schedule: Full-time Monday - Friday 8:00 A.M. - 5:00 P.M.

Exceptional Benefits:

Employer-paid health insurance (medical dental & vision): 100% employee coverage and 80% dependent coverage

17 days of PTO 11 paid holidays and 8 paid sick days (1 hour earned for every 30 hours worked)

Retirement plan with a 6% employer match

What Youll Do:

Supervise and support referral staff to ensure efficient daily operations and high-quality patient service.

Monitor referral workflows work queues and processing timelines to maintain timely access to specialty care.

Train coach and develop team members while promoting accountability and continuous improvement.

Resolve referral and authorization issues by collaborating with providers specialists health plans and internal departments.

Track department performance and identify opportunities to improve efficiency accuracy and patient satisfaction.

What Youll Bring:

3 years healthcare referrals and Medi-Cal insurance eligibility experience.

At least 2 years supervisory experience.

A patient-focused mindset and commitment to delivering outstanding service through effective teamwork and communication.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low-income individuals living in our communities by providing convenient access to high quality compassionate care. Clinics located in Auburn CA and Grass Valley CA.

Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment discrimination or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include but not limited to masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25 U.S. Code section 472 & 473).