Program Manager

Position overview

We are looking for a Program Manager capable of designing, implementing, and executing programs in close collaboration with the client. The successful candidate will be accountable for delivering the desired business outcomes defined by customer stakeholders and will orchestrate the communication, governance, and escalation processes required to support the efficient operation of multiple workstreams. This role involves close collaboration with client executive leadership and DataArt account teams to ensure transparent reporting, effective decision-making, and successful program delivery. The estimated salary range is from 180,000 to 200,000 USD per year. Working Hours: Core hours aligned with Eastern Time (ET) or Central Time (CT).

Responsibilities

• Oversee and coordinate related project workstreams, both internal and external to the program, to ensure they meet business outcomes.
• Organize various programs and activities to improve efficiency, provide overall program roadmaps, monitor executive KPIs, and develop program and project budgets.
• Identify all known work required to create a program roadmap that meets the client's goals.
• Identify areas of risk and create mitigation plans to support program roadmap execution if risks occur.
• Review and walk through the methodology for creating a program roadmap with the Product Owner to align development with business needs and usability.
• Decrease the operational load on the account and delivery teams while improving governance and risk/dependency management.
• Increase the level of confidence and transparency in program delivery among external stakeholders.
• Communicate with clients across multiple areas to ensure all stakeholders are informed of progress, decisions, etc.
• Coordinate with leadership as well as peers across all areas of each project, providing a rollup to a program-level view.
• Provide consistent information relating to the accountability and collaboration of the combined teams.
• Ensure all releases and maintenance efforts are communicated and that roles and responsibilities are documented to avoid delays or work impacts across multiple environments.
• Ensure better people engagement by helping teams collaborate more effectively, removing obstacles, providing a unified vision, and addressing risks early.
• Work with Consultants, Product Management, Product Owners, and other stakeholders to help ensure alignment between strategy and execution.
• Work with teams on overall process improvements, health check monitoring, and reinforcing a collaborative culture.
• Help manage risks and dependencies, and escalate and track impediments.
• Foster collaboration on major initiatives that require coordinated efforts from multiple teams and help break down silos.
• Help teams solve problems that are outside their boundaries, such as insufficient capacity or a lack of specific skill sets within the team.
• Provide additional support to team members to ensure they remain engaged and motivated, serving as the first line of escalation.
• Empower teams and coach leaders and teams in adopting new processes and mindsets.
• Assist in tracking the execution of features and capabilities (metrics).

Requirements

• 5+ years of successful program management experience.
• Experience managing all stages of the program life cycle.
• Experience working with teams of 30+ people.
• Understanding of Agile development processes.
• Effective communication and problem-solving skills.
• Ability to advise, negotiate, and proactively engage with clients.
• Experience with scaling Agile development frameworks (SAFe, SoS, LeSS).
• Change management experience is a plus.