Assistant Director of Housekeeping

Additional Information: This hotel is owned and operated by an independent franchisee, Vail Resorts, Inc . The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs

and works with employees to verify property guestrooms, public space and employee areas are clean and well

maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring

guest and employee satisfaction while maintaining the operating budget.

Managing Housekeeping Operations and Budgets

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work

assignments.

Inventories stock to verify adequate supplies.

5/4/26, 6:49 PM Job Description Print Preview - SAP SuccessFactors

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Supports and supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department’s operations on the overall property financial goals and objectives and

manages to achieve or exceed budgeted goals.

Verifies all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to verify understanding.

Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards

and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding

the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as

necessary.

Establishes and maintains open, collaborative relationships with employees and verifies employees do the same

with them.

Schedules employees to business demands and for tracks employee time and attendance.

Verifies employees understand expectations and parameters.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are

completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer

Review Process, where applicable.

Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

Observes service behaviors of employees and provides feedback to individuals.

Verifies employee recognition is taking place on all shifts.

Participates in an on-going employee recognition program.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify

and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Understands the brand's service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Job Requirements:

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business

Administration, or related major; no work experience required.

Starting Wage: $58,461.98 - $95,791.58 + annual bonus Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes; Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

The salary range for this position is $58,461.98 to $95,791.58 annually.

The application deadline for this position is 45 days after the date of this posting, May 6, 2026

This company is an equal opportunity employer.

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