Patient Access Rep - Per Diem - Newburyport

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives. We are seeking on‑site work in Newburyport, MA. The position supports ER and outpatient registration and requires some weekend and holiday coverage. As an administrative/customer‑service staff member you will be the first face of the organization when a patient visits. Your work welcomes and registers patients efficiently and empathetically, helps patients feel welcomed and eases their anxiety by starting their hospital visit professionally. Your role also impacts patient safety and clinical care by ensuring correct patient identifiers and accurate insurance information for reimbursement. Registration Registers patients presenting for visits; explains the registration process and responds to patient questions. Processes patient co‑payments, co‑insurance, deductibles and balances due; safeguards cash, checks and receipts and reconciles the cash drawer at end of each business day; assists patients with kiosk check‑in as needed. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts coverage based on results. Obtains signatures on consent forms, financial forms and other required documents; distributes, scans, processes and records receipt of all documents collected during registration. Counsels patients regarding non‑covered services; obtains signatures on Advance Notice Beneficiaries (ABNs), consents and waivers. Monitors the patient waiting area for a smooth, efficient registration flow; advises patients of potential delays and takes steps to ensure a pleasant experience. Completes registrations on inpatient units that may be missing information from their original registration. Responds to patient concerns and potential safety issues, recognizing health conditions that pose a risk to others and following established procedures to contain risk. Maintains a neat, orderly registration desk and patient waiting area, securing all confidential patient information. Scheduling Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls, digital messaging, orders, scheduled order work queues and MyChart. Utilizes multiple information sources to schedule, reschedule and cancel appointments, including online questionnaires, offline materials and subgroup searches. Establishes working relationships with staff of assigned clinical departments; understands and correctly applies unique scheduling protocols. Remains current on scheduling protocols and seeks management assistance to ensure safe patient care when protocols do not meet patient needs. Ensures all required key patient scheduling and registration information is captured and verified, including referring physician information, insurance coverage, demographics and contact details. Identifies and communicates scheduling issues that may impact the timeliness and accuracy of patient appointments and subsequent care. Strictly follows confidentiality, equipment security and safeguarding guidelines; maintains productivity, quality and accuracy while communicating regularly with the Supervisor and Manager. Pre‑Registration Efficiently registers patients, capturing and verifying all required information to identify the patient, contact the patient and obtain proper reimbursement on initial claim submission. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required. Identifies records and verifies patient insurance coverage using real‑time eligibility (RTE); reviews insurer responses and takes appropriate action. Applies the appropriate guarantor and insurance to each patient visit. Communicates financial clearance status to patients; advises on contract status, self‑pay status and payment responsibility; schedules patients with Financial Counseling as needed. Minimum Qualifications Education: High‑school diploma or equivalent. Experience: Prior customer‑service experience in a business setting, processing and verifying electronic demographic, financial or other business‑related information and data. Skills, Knowledge & Abilities: Able to work successfully in a fast‑paced, multi‑task environment with some independent decision making; able to process electronic information and data accurately and efficiently. Pay Range $20.50 – $27.59 per hour; the base hourly rate may be increased with shift differentials, call pay, premium pay, overtime and other applicable factors. As a health care organization, we have a responsibility to care for and protect our patients, colleagues and communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Equal Opportunity Employer – Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health