Bellperson

Job Details Job Location: Portsmouth, VA 23704 Salary Range: $13.00 - $13.00 hourly Job Title: Bellperson Company: Shamin Hotels Department: Operations Pay Structure: Paid bi-weekly Position Overview As a Bellperson, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay. Essential Job Functions Greeting Guests: Welcome guests upon arrival with a warm and friendly demeanor, assist with luggage, provide directions or information about hotel amenities and services. Luggage Handling: Assist guests with loading and unloading luggage to and from their vehicles, escort them to their rooms, and ensure belongings are safely delivered and stored. Transportation Services: Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options. Guest Assistance: Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests. Concierge Services: Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options. Safety and Security: Maintain a safe and secure environment for guests and their belongings by ensuring compliance with hotel policies and procedures regarding guest privacy and security. Team Collaboration: Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services. Lobby Maintenance: Keep the lobby area clean and organized, maintain luggage carts, tidy seating areas, and assist with spills or messes as required. Top Requirements Team Up: Be golden, collaborate, and help others succeed. Own It: Be a role model, embrace responsibility, and keep learning. Passionately Serve: Be positive, care deeply, and create memories. Qualifications Customer Service Skills: Excellent customer service skills, friendly, outgoing, and passionate about creating positive guest experiences. Physical Stamina: Ability to stand and walk for extended periods, lift heavy luggage, perform pushing/pulling luggage carts. Communication Skills: Clear and effective verbal and written communication, professional interaction with guests and colleagues. Team Player: Ability to work collaboratively, support team members to ensure satisfaction and smooth operations. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs. Who Are We Looking For? Are you someone who values teamwork, takes ownership of your role, and is passionate about serving guests with warmth and hospitality? Shamin Hotels invites you to join our team. Whether you greet guests with a friendly smile, assist them with their needs, or go the extra mile to ensure their stay is perfect, your dedication to service excellence will shine through. Why Should You Work for Shamin Hotels? Amazing Benefits: Competitive pay plus benefits for full‑time associates—health, dental, vision, accident and short and long‑term disability insurance, pet insurance, gym membership discounts, paid time off, paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401(k) with company match, employee discounts at our branded hotels. Endless Opportunities: Over 70 hotels with plans for further expansion provide growth and advancement in front‑line operations, corporate management, or hotel development. Advancement: Proven record of promoting from within, nurturing talent and providing opportunities for employees to thrive. Education High school diploma or equivalent. About Us In 1978, P.C. Amin and B.N. Shah founded Shamin Hotels after purchasing a bankrupt hotel in Lumberton, North Carolina. Their partnership and vision led to the creation of Shamin Hotels, now the largest hotel owner and operator in Virginia, with over 70 hotels across multiple states. Equal Opportunity Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted. #J-18808-Ljbffr Shamin Hotels Master