Insurance Support Agent

Join the team as a Service Agent with our insurance industry client in Westlake, TX! In this role you will blend high-level client communication with technical insurance expertise. Compensation & Work Hours Salary: $41,600 - $52,000 per year Shift: First Work Hours: 10 AM - 7 PM Education: High School Responsibilities Manage inbound calls, chats, and texts with a focus on warm service and retention/cross‑sell identification. Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems. Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs. Navigate Salesforce, Vonage, and multi‑carrier platforms with precision. Work weekends as required. Qualifications Experience: 1–2 years in insurance service or non‑call support. Operational Skills: Ability to manage 5–10 state licenses and navigate complex CRM dashboards. Communication: Problem‑solving skills and a high attention to detail. Education: High school diploma or equivalent. License: Active Texas P&C License is preferred, but not required. Skills Insurance CRM Multi‑tasking Verbal Communication Written Communication Problem Solving Critical Thinking Equal Opportunity Statement Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility). #J-18808-Ljbffr