Cyber Practice Account Manager (Hybrid)

Account Manager - Cyber Practice

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

We are seeking an experienced Account Manager to join our Cyber Practice, supporting broker partners across the Patriot platform. This role focuses on managing cyber insurance placements, coordinating submissions and quotes, and delivering responsive, high-quality service in a fast-paced, wholesale environment. The ideal candidate is detail-oriented, collaborative, and comfortable navigating complex coverage solutions while supporting growth and client satisfaction.

This is a full-time hybrid position reporting to our office located in Media, PA with a possibility of remote work.

Professional Responsibilities

• Manage new and renewal cyber insurance submissions, including market selection, quoting, and coverage analysis.
• Serve as a primary point of contact for internal broker partners, delivering responsive, professional service and guidance on cyber insurance solutions.
• Prepare and present client-facing proposals, ensuring accuracy and compliance with surplus lines requirements and state-specific regulations.
• Utilize internal systems, including the Patriot Digital Trading Marketplace, to efficiently quote and place cyber business.
• Review policies for accuracy, process endorsements, and manage policy changes, audits, and billing-related activities.
• Coordinate with carriers, underwriters, and internal teams to resolve issues, obtain quotes, and ensure timely policy placement.
• Support certificate issuance, premium financing, and non-payment follow-up to maintain account integrity.
• Assist broker partners with claims inquiries by directing them to appropriate carriers and providing guidance as needed.
• Delegate tasks to Account Analyst team members and review work for accuracy, contributing to team efficiency and development.
• Support surplus lines compliance processes in partnership with third-party vendors.
• Participate in client and carrier meetings, contributing to relationship management and business development efforts.
• Assist in training and development of junior team members to strengthen overall team performance.

Qualifications and Requirements

• 3-5+ years of experience in commercial insurance, with preference for cyber, professional liability, or specialty lines.
• Active Property & Casualty insurance license required.
• Strong understanding of commercial insurance coverages, policy structures, and underwriting processes.
• Experience working in a wholesale, brokerage, or fast-paced client service environment preferred.
• Proficiency with agency management systems (e.g., AMS360, Applied EPIC) and Microsoft Office Suite.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and with external partners.
• Bachelor's degree in Business or a related field preferred.
• Demonstrated ability to build and maintain professional relationships with clients, carriers, and internal stakeholders.
• Authorized to work in the United States without current or future sponsorship.

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Patriot Growth Insurance Services