Payment Posting Manager

As a dynamic and experienced Payment Posting Manager, you will oversee day-to-day operations for a team of payment posters to ensure accurate and timely posting and reconciliation of all incoming ERAs, EOBs, and cash deposits across our multi-state customer base. JOB TASKS AND RESPONSIBILITIES Operations and Process Management Provide project guidance to the Payment Posting Department to successfully implement efficient posting processes. Implement and test regulatory requirements affecting payment processing and cash posting, including adherence to X12 HIPAA mandated transactions (EDI 835). Coordinate with Finance and other stakeholders to ensure all deposits are posted as directed and all money and files are in balance. Develop, revise, and document processes and policies for the department aligned with company initiatives. Ensure completion of End of Month Closing activities for internal stakeholders and clients. Team Leadership and Performance Monitor status of staff workload and identify weekly activity, trends, and impact of unworked accounts. Establish productivity monitoring for department staff to maximize resources and results. Monitor key performance metrics, address issues in a timely manner to improve performance and resolve issues. Conduct regularly scheduled meetings to communicate compliance with established procedures and overall work unit effectiveness. Manage communication and processes between departments involved in the revenue cycle and identify areas for improvement. Represent the organization in internal and external stakeholder meetings, providing data-driven operational updates, performance analysis, and strategic recommendations to support business objectives and continuous improvement. SKILL SET Required Skills and Competencies Effective leadership skills including implementing change, planning, problem solving, and developing goals and priorities. Ability to inspire confidence, exercise good judgment, and act decisively. Effective written and verbal communication skills that foster trust, credibility, and understanding. Ability to analyze data and workflows to develop solutions and solve complex problems at scale. Strong knowledge of EDI remittance advice processing and implications of incorrect setups. Knowledge of state and federal rules and regulations including confidentiality, compliance, Fair Debt Collection practices, and insurance regulations. Experience managing medium to large scale projects involving multiple departments and resources. QUALIFICATIONS Required Five (5) years of revenue cycle experience with direct oversight of large-scale payment posting operations. Five (5) years of healthcare revenue cycle experience with direct oversight of large-scale payment posting operations. Two (2) years of related experience in a leadership role. Advanced Excel skills. Preferred Strong working knowledge of CollaborateMD, including complex formulas, macros, templated reconciliation workbooks, and pivot tables. Strong working knowledge of Power BI. 2-5 years of experience in RCM for substance abuse/mental health facilities. BENEFITS 100% remote first company to foster flexibility, inclusivity, and autonomy. Competitive salary and performance-based increases. Retirement savings plan (401(k)) with employer matching. Responsible PTO and holidays. Professional development opportunities. Collaborative and supportive work environment. Recognized as a Great Place to Work by our employees. #J-18808-Ljbffr