Airline Account Manager in Auston-Bergstrom International Airport

Job Description

Job Description

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary:

- Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

- Ensure that airline account operates according to schedule and service level agreements

- Oversee the long-term analysis of manpower needs, groom potential leaders

- Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

- Develop and cultivates strong customer relations/retention

- Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

- Provide hands-on supervision of the staff and delegate workload

- Provide direct customer relations support

- Ensure cross training of staff members and monitor mandatory training

- Administer performance recognition and reward program(s)

- Carry out disciplinary action and motivational activities when needed

- Process promotion, demotion and termination paperwork

- Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! aviationcareers.silkroad.com/

Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements:

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire

Job Location

Austin, Texas, United States

Position Type

Full-Time/Regular

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training

Shift

TBD. Must have flexible availability and reliable transportation

Schedule [i.e. M/T/W/F/Sun or TBA]

To be discussed at time of interview

Language

English Required

Salary/Benefits

To be discussed at time of interview

\nCompany Description

Leading above the wing ground handling company with over 36 years in the Business

Company Description

Leading above the wing ground handling company with over 36 years in the Business