Experienced Vacation Travel Advisor

Job Description

Job Description

Description:

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: 

- A full benefit package including health, dental, and vision insurance; long-term disability; company-sponsored life insurance and short-term disability, tuition reimbursement and 401(k) contributions

- Competitive wages

- Flexible time off (vacation, sick, personal)

- FAM Adventure Bucks to help you explore the world

- A fully engaged leadership team dedicated to treating associates as part of the Fox Family

In addition, the perks available exclusively for Vacation Travel Advisors include:

- Uncapped commission bonus with ramp up period for new associates

- Set day shift schedule with no regularly scheduled nights and occasional support on weekends for events or seasonal needs

- No major holidays

- Access to complimentary or reduced cost, supplier-offered FAM opportunities, in addition to FAM Adventure Bucks offered to all associates

- A dedicated Vacation Travel Support Team

- In-house Marketing Team to assist with new lead generation

- Hybrid schedule may be considered based on business need

Core Values:

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We've been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

This role serves leisure travelers by developing, organizing, implementing, and evaluating travel reservations in a timely manner; building client relationships; ensuring client satisfaction. The individual in this position is responsible for providing excellent customer service to both internal and external customers and demonstrating subject matter expertise in relation to destination knowledge and travel reservation responsibilities while helping clients’ dreams come true.

A day in the life of a Vacation Travel Advisor at Fox may include:

• Actively planning and selling transportation, accommodations, insurance and other travel services to leisure travelers.
• Responding to client travel requests for reservations (airline, hotel, rental car, or other modes of transportation) in an efficient, courteous and timely manner.
• Consulting with and qualifying clients to determine their needs and advise them on appropriate destination, modes of transportation, travel dates, costs and accommodations.
• Supporting Fox World Travel preferred suppliers to ensure quality vacations for clients and remain informed of all supplier rules and regulations and current affairs.
• Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc.) to travelers. 
• Actively provide resolutions to any travel problems or complaints while operating with a sense of urgency and interest, conveying this commitment to the traveler through your actions. Ensuring optimum customer service through effective use of computer systems, positive telephone techniques, and positive customer-facing scenarios.
• Maintaining competency with Global Distribution System.
• Participating in trade show functions and other promotional events to increase sales and promote travel products, as requested.
• Assisting team members in researching and resolving issues and helping transition new team members into a Vacation Travel Advisor role, as needed.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; staying abreast of developments in foreign countries that may influence travel arrangements; staying updated with technological advances and offerings of resorts, tour operators and transportation companies around the world.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

  This opportunity might be for you if you have:

• At least 1 year of recent leisure/vacation travel booking experience at a travel agency with a proven track record of successful sales; working with booking sites/tools and Customer Relationship Management programs is ideal; experience with ClientBase preferred.
• Degree in Hospitality, Travel, Tourism, Business or relevant field or certification from an accredited travel school preferred.
• Strong sales skills and commercial awareness.
• Ability to interact, communicate and negotiate effectively.
• Enthusiasm and passion for the travel industry.
• Demonstrated knowledge of industry codes and practices, as well as an understanding of international travel requirements, i.e. visas, passports, immunization requirements, etc.
• Competency to maintain positive client and co-worker relationships—establishing, developing, and maintaining trust and loyalty over time and through changes.
• Ability to work effectively in a team environment.
• Self-motivation; can demonstrate initiative with a strong commitment to personal goals, self-development, objectives and work ethic.
• Ability to maintain work volume and quality in line with standards and expectations while managing multiple competing priorities and demonstrating flexibility in a changing work environment.
• Good sense of geography and workings of travel industry in order to understand how to plan trips and construct itineraries.
• Ability to communicate effectively and exhibit excellent customer service skills while promoting and selling travel products and services.
• Effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
• Flexibility to infrequently work evening and weekend hours during normal and/or peak travel periods and during emergency travel situations.
• Willingness and ability to travel to destination locations; ability to travel by airplane, boat, rail and/or car up to 15% of time.
• Knowledge and demonstrated proficiency of all Microsoft Office applications.
• GDS proficiency preferred. 
• First-hand personal travel/destination experience preferred.

You’ll love this job if you have:

• Customer-focused and service-oriented skills.
• Organizational and planning skills.
• Communication proficiency – verbal and written; appropriate use of grammar; listening.
• Information gathering, problem solving, and monitoring skills.
• Attention to detail and accuracy.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.

Occasional business travel, overnight stay may be required for the following (but not limited to): training events, meetings, and/or to visit Fox World Travel locations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.

While performing the duties and responsibilities of this position, the associate is regularly required to stand, walk, sit, climb, reach above shoulders, and move from place to place. The incumbent is frequently required to talk and listen and use hands to finger manipulate or handle. Specific vision requirements for this position include close vision and the ability to adjust focus.  

The incumbent may occasionally be required to lift up to 50 pounds.  

Ability to travel by airplane, boat, rail and/or car up to 15% of time.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For On-site and Hybrid Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. The incumbent works in an office environment where the noise level is low to moderate. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, a keyboard, photocopiers, and filing cabinets. 

For Work-At-Home Associates: Regular attendance is necessary to successfully perform this job; extended hours may be necessary from time to time. This role routinely uses standard office equipment including but not limited to computers, a headset, a mouse, and a keyboard.

If you share in our passion for teamwork , our vision to have culture, engagement, and innovation at the heart of all our initiatives , we want you to come soar with Fox World Travel ! If you fit the description AND meet the qualifications, please don’t hesitate to apply online at

Fox World Travel, the best place to work, grow & succeed! Join The Fox Family today!

Fox World Travel is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all associates to work.

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The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.