Sr. DevOps Engineer

Job Description

About Cloudelligent  

Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 

Job Objective  

As a Sr. DevOps Engineer, you are a hands-on technical leader and the delivery owner for two managed services pods and the customers they support. You lead a distributed team of cloud engineers across US and offshore locations, run the day-to-day operation of our customers’ AWS environments, lead FinOps reviews, and own the customer relationship from onboarding through renewal. Your job is not only to keep environments running but to deliver continuous, measurable value: lower cost, better reliability and security, and a clear roadmap for what comes next. Your success is measured by reliable operations, customers who stay and grow with us, and a team that runs without escalation to senior leadership. This is a hands-on-keyboard role: you will spend a significant part of your week doing the engineering work yourself, not only directing it. 

Responsibilities  

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• Work hands-on in customer AWS environments every week: troubleshoot and resolve incidents, implement changes, write infrastructure as code and automation, and carry out FinOps optimizations yourself. 
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• Own delivery for your pods’ customers end to end: sprint planning, change and pull-request review, spot checks on engineering work, and delegation across the team. 
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• Run a consistent customer cadence, including weekly operational touchpoints and a monthly value review that shows what the customer received and what comes next. 
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• Drive continuous value for every customer: maintain a living roadmap per account, bring forward cost, reliability, security and modernization improvements each quarter, and show the measurable results. 
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• Act as the senior point of contact for customer escalations and executive conversations, without routing them to Cloudelligent leadership. 
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• Own operational health for your pods: on-call rotation, incident response and root-cause analysis, SLO and MTTR reporting per customer, patching and vulnerability-scan coverage. 
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• Drive adoption of our AI-enabled operations tooling and automation so the team spends less time on manual, repetitive work. 
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• Make sure findings from tooling and reviews become tracked, prioritized work items, and that backlog quality meets our standards. 
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• Lead FinOps reviews with customers: analyze spend and usage trends, identify savings (rightsizing, Savings Plans and Reserved Instances, storage and data-transfer optimization, waste cleanup), present recommendations to technical and financial stakeholders, and track realized savings. 
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• Establish cost governance with customers, including tagging and allocation standards, budgets, anomaly alerts and regular cost reporting. 
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• Identify expansion opportunities (new workloads, security assessments, modernization) and hand them to the account team. You are not carrying a sales quota. 
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• Lead and develop your team: coaching, performance feedback, certification planning, time approvals and capacity forecasting. 
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• Ensure security and compliance practices are implemented and maintained across customer environments. 
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• Improve our managed services runbooks, onboarding process and operating standards as the practice scales. 
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What Success Looks Like in Your First 90 Days  

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• Every customer in your pods is on a consistent weekly and monthly cadence. 
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• The on-call process is running and demonstrated for your pods within 30 days. 
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• SLO and MTTR are reported for each of your customers within 45 days. 
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• Time is approved on schedule, and capacity is forecast every week. 
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• Each of your customers has completed a FinOps review and has a documented value roadmap for the next two quarters. 
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• No unplanned customer churn; expansion opportunities are logged and handed off. 
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Requirements  

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• Based in the United States and authorized to work in the US. 
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• Bachelor’s in computer science, engineering or a related field, or equivalent experience. 
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• 4+ years of hands-on experience in cloud operations, DevOps or SRE on AWS. 
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• 2+ years leading a managed services, MSP or cloud operations team, including responsibility for customer outcomes. 
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• Experience leading distributed or offshore engineering teams across time zones. 
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• Excellent written and verbal communication, with a track record of running customer meetings, executive reviews and difficult conversations. 
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• Hands-on experience leading FinOps or cloud cost-optimization engagements, including presenting findings and savings to customer stakeholders. 
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• Experience running incident management, on-call rotations and root-cause analysis in a production support environment. 
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• Comfortable working from metrics: SLOs, MTTR, backlog, utilization and customer health. 
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• Currently hands-on: you build, troubleshoot and automate in AWS yourself today, and want to keep doing so while leading a team. 
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• Self-driven, with sound judgment and the ability to operate without day-to-day direction. 
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Technical Experience/Expertise  

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• Strong hands-on AWS operations experience across compute, networking, identity, storage and security services. 
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• Infrastructure as code (Terraform, CloudFormation or CDK) and CI/CD workflows. 
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• Observability and alerting tools such as CloudWatch, Honeycomb, Datadog, Grafana or OpenTelemetry, and paging tools such as PagerDuty. 
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• ITSM and work-tracking tools such as Jira and Jira Service Management. 
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• Strong AWS cost management: Cost Explorer, Cost and Usage Reports, Compute Optimizer, Trusted Advisor, Savings Plans and Reserved Instances, and third-party FinOps platforms. 
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• Experience securing cloud environments against cloud-native standards and supporting audits such as SOC 2. 
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• Familiarity with containers and orchestration (ECS, EKS or Kubernetes). 
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Good to Have  

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• AWS Certified Solutions Architect – Professional, SysOps Administrator or DevOps Engineer – Professional. 
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• FinOps Certified Practitioner. 
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• ITIL 4 Foundation. 
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• Experience using AI or agentic tooling in cloud operations. 
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Compensation  

Competitive base salary plus an annual performance bonus tied to customer retention, delivery outcomes, and customer value. This role does not carry a sales commission.