Remote Customer Service Specialist

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Join Our Team as a Customer Service Representative (Remote) - Allstate Agency in Littleton, CO!

Are you a problem solver with a passion for helping people and eager to advance your career? Join our Allstate Agency in Littleton, CO, as a Customer Service Representative. As the voice of our agency, you will play a crucial role in assisting customers, informing them about insurance products, and providing outstanding service.

Benefits:

• Uncapped Commission Pay : Rewarding your dedication and hard work.
• Steady Employment: As an essential business, you can count on job stability.
• Holidays Off: Enjoy quality time with loved ones.
• Career Development & Growth: We're committed to nurturing your professional growth.
• Hands-On Training: We'll equip you with the tools you need to succeed.
• Health and Dental Insurance: Comprehensive coverage for your well-being.
• Paid Time Off: Balance work and life effectively.
• 401k Enrollment after 1 Year : Invest in your future.

Responsibilities:

• Customer Inquiries: Address customer questions through various channels.
• Business Generation: Actively explore new business opportunities through cold calls, referrals, and in-office visits.
• Policy Updates: Keep customers informed of changes or updates to their policies, ensuring transparency and clarity.
• Exceptional Service: Provide friendly and attentive customer service, addressing inquiries related to insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.
• Cross-Selling: Collaborate with the agency team to help achieve sales goals.
• Administrative Support: Assist with various administrative tasks, including copying, mailing, media management, and maintaining the company CRM.
• Other Duties: As assigned.

Requirements:

• Customer Service Experience : 2 years of customer service experience is required.
• Sales Experience: An additional 2 years of sales experience is preferred.
• Technology Proficiencies: Ability to effectively use CRM and implement new processes for efficiency.
• Education: High School Diploma or GED.
• Communication Skills: Excellent verbal and written communication skills.
• Insurance Industry Knowledge: A current understanding of the insurance industry is a plus.

How to Apply:

Ready to take the next step in your career? Submit your application, including a resume and cover letter, to be considered for this exciting opportunity. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• sales: 2 years (Preferred)

License/Certification:

• Colorado Property & Casualty License (Preferred)

Work Location: In person