Shift Supervisor/Concierge

Shift Supervisor/Concierge

Volunteers of AmericaGreater New York (VOAGreater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Shift Supervisor/Concierge

The Shift Supervisor/Concierge assists clients and guests, ensuring that their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. The Concierge orients clients to the program and engages clients in services, protect client rights, promotes client and coworker safety, and clarify facility rules.

Victory II is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

Minimum Qualifications:

• The position requires a high school degree or GED with at least one year of relevant experience.
• This position requires a valid state driver's license with a safe driving record that meets agency policy. Must maintain agency authorized driver status.

Certifications:

• Coordinator of Fire Safety & Alarms (F-80)
• Fire Guade (F-02)
• CPR & First Aide

Required within 90 days of hire VOA will cover the cost:

• Narcan

Candidates with related experience with domestic violence preferred.

Shift Supervisor/Concierge Principal Responsibilities:

1. Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
2. Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
3. Oversee client participation in daily program activities. Provide optimal customer service.
4. Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
5. Accept new clients in electronic records database.
6. Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!