Service Advisor

Service Advisor

The Beyer Automotive Group currently sells and services Volvo, Land Rover, Kia, and Subaru across greater Washington DC. We are seeking to add a highly-motivated, customer-focused Service Advisor to handle our service customers' concerns at our Land Rover Alexandria location. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented.

What We Offer

• Medical, Dental and Vision Insurance
• Paid Time off
• Paid Holidays
• Paid Training
• 401K
• Discounts on products and services
• Career advancement opportunities, promote from within
• Continued education, manufacturer hands-on and web-based training
• Manager in training program
• Clean and professional work environment
• Competitive wages

Service Advisor Responsibilities

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer
• Determining and recommending needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verifying that the final invoice reconciles with the work performed on the repair order
• Explaining all completed work and charges to customers

Requirements

• Minimum 1 year experience in a service advisory role
• ADP experience is preferred but not required.
• Hyundai experience is a PLUS!
• Positive attitude
• High volume mentality
• CSI focused
• Required experience: Service Advisor, Dealership, Automotive Knowledge: 1 year