Taxpayers' Rights Advocate, CEA B

Job Description And Duties Under the administrative direction of the Administrative Services Division Chief, The Taxpayers’ Rights Advocate (TRA) is the external face of the Franchise Tax Board (FTB) for all taxpayer related issues. The incumbent directs all activities relating to the Advocate Program, including identifying and resolving the most significant and sensitive issues affecting taxpayers. The incumbent’s primary job function is to ensure that the FTB protects the rights of taxpayers throughout the administration. One of the foundational principals which supports FTB’s mission and guides our work, is to ensure that our business is conducted in accordance with the Taxpayers’ Bill of Rights. You will find additional information about the job in the Duty Statement Position Details Job Code #: JC-525596 Position #(s): 564-103-7500-XXX Working Title: Taxpayers'Rights Advocate, CEA B Classification: C. E. A. Salary Range: $12,131.00 - $14,887.00 B New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Career Executive Assignment - Non Tenured, Full Time Desirable Qualifications Skill to express ideas in writing in a clear and concise manner, using concrete and specific language, so that others can understand you. Skill to responsibly administer the programs(s) of the Department in a manner that reflects the mission and values of the organization and the fundamental principles of sound tax administration. Ability to think in an enterprise manner and consider the overall impact to the Department when program planning, managing operations and making decisions. Ability to engage staff in a collaborative way to empower them and create a positive work environment and increase productivity. Skill to obtain the relevant facts and information needed in a crisis, convey a sense of confidence and commitment to a successful outcome and earn the trust of others. Skill to present oneself in an appropriate and professional manner at all times to promote a positive image of the Department and the State of California. Results Oriented: Exhibits a strong sense of urgency about solving problems and accomplishing work. Ability to identify the symptoms of a problem and distinguish them from the root cause(s) of a problem. Ability to understand impacts and anticipate responses to decisions, including the relative importance of a task or issues and the need to compromise on a position. Ability to recognize and value the importance of a customer-centric organization that values the role of all internal and external customers. Ability to notice trends and consequences of situations and position your organization to take advantage of new opportunities or mitigate potential negative outcomes. Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action. Ability to work cooperatively with others to share both the work and the credit for team projects and enterprise outcomes. Contact Information Department Website: Human Resources Contact: Alyse Werlich View phone number on click.appcast.io View email address on click.appcast.io Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact EEO Office View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 8/26/2026 #J-18808-Ljbffr