Crew member

Porters Restaurant and Smokehouse – Server Porters Restaurant and Smokehouse is committed to providing an exceptional dining experience for our guests. We seek dedicated, enthusiastic servers who are passionate about hospitality and customer service. Values Statement We believe in living our values: We believe that good enough, isn’t. We believe in doing business in a professional and orderly manner. We believe in honesty and integrity. We believe that only a happy and professional staff can give the level of personal service we demand. We believe in the ongoing training and development of our staff and see it as a worthy investment in the future of the company. We believe that everyone is capable of being an A+ player. Job Responsibilities Guest Service – Coordinate with Hosts and utilize available technology and resources to promptly seat guests with a consideration for efficiency of general operations. Provide menus and accurately answer questions regarding menu items, specials, not‑in‑stock items, and beverage options. Accurately and efficiently accept food and beverage orders. Deliver food and beverages in a timely manner. Ensure guests have a positive dining experience by addressing any concerns promptly. Order Management – Effectively utilize the POS system to accurately take, manage, and transact orders. Coordinate with kitchen staff to ensure timely and accurate order preparation. Monitor tables to anticipate guests’ needs and respond to requests promptly. Table Maintenance – Assist Host and other floor staff in clearing and resetting tables to achieve and maintain turnover time goals. Refill drinks, clear plates, and maintain general cleanliness of dining areas. Ensure that all table settings, menus, condiments, and marketing collateral are present and clean for each re‑setting. Payment Processing – Present bills, accept payments, operate the POS system, and make correct change. Handle guest complaints and resolve issues promptly and professionally. Team Collaboration – Work collaboratively with kitchen, managers, and other restaurant staff to provide exceptional dining experiences to guests, while actively working to minimize waste, loss, and operating inefficiencies. Assist in training and mentoring new Servers and Hosts as needed. Participate in team meetings and contribute to a positive work environment. Compliance and Safety – Adhere to all food safety and sanitation guidelines. Follow all health and safety regulations. Ensure that alcoholic beverages are served in compliance with local laws. Promotional Activities – Promote daily specials and other restaurant offerings. Upsell menu items to enhance the dining experience and increase sales. Additional Duties – Perform opening and closing duties as assigned. Assist with special events and catering as assigned. Accurately complete takeout and delivery orders as required. Required Skills Strong interpersonal and communication skills. Ability to provide a high level of hospitality and guest service. Accurate order taking and processing. Attention to detail in maintaining table settings and cleanliness. Effectively manage multiple tasks and tables simultaneously. Prioritize tasks to ensure timely service. Familiarity with the POS, Reservations, and other systems. Basic math skills for handling payments and making change. Knowledge of menu items, ingredients, preparation methods, and beverages for recommending pairings. Ability to handle guest complaints and resolve issues effectively. Adaptability to various guest needs and requests. Willingness to work collaboratively with restaurant staff and contribute to a positive team environment. Physical stamina to stand, walk, carry items for extended periods and lift heavy trays. Preferred Qualifications Previous experience as a server in a fast‑paced restaurant environment. Basic knowledge of health and safety regulations. High school diploma or equivalent. Food handler’s certification. Porters Restaurant and Smokehouse is an equal opportunity employer. #J-18808-Ljbffr