DEPUTY CLERK

Deputy Clerk - 40031132

The State Personnel System is an E-Verify employer. Requisition No: 883486 Agency: Commerce Working Title: DEPUTY CLERK - 40031132 Pay Plan: Career Service Position Number: 40031132 Salary: $34,435.20-$34,760.04 Posting Closing Date: 09/14/2026 Position Location: Tallahassee, FL (relocation benefits are not available for this position)

Your Specific Responsibilities:

• REFEREE SUPPORT ACTIVITIES: Provides administrative support for referees. Accurately process appeal cases, which include proof reading/editing referee's decisions and orders, drafting interoffice communication, correspondence, and other materials as assigned.
• The Deputy Clerks must timely process referee's decisions in a manner to meet federal time lapse standards and other pre- and post-hearing procedural requests, such as issuance of subpoenas and motions for continuance.
• The deputy clerk enhances and assists the referee with hearing preparation by organizing evidence, preparing exhibits, and coordinating with witnesses for scheduling or re-scheduling.
• The Deputy Clerks review documents immediately upon receipt and upload documents to the appeal case folder.
• The Deputy Clerks properly monitor queues and all cases for disposition.
• Corresponds with and advises parties or representatives regarding inquiries about the hearing, decision, and appeal process.
• This requires a thorough knowledge of the rules of procedure governing the administrative hearing and decision process.
• Is responsible for accurate keyboarding of file records for record output to produce hard copy originals of hearing notices, decisions, orders and other documents necessary for processing an appeal.
• Prepare copies of relevant documents which are forwarded to the parties prior to the administrative hearings.
• Prepares and distributes decisions and orders of hearing officers certifying and ensuring the accuracy of the mailing date, completeness and that copies are provided to all interested parties of record and to the appropriate agency offices.
• Is responsible for timely assembling and transmitting case materials for the Bureau of Appeals to comply with federal and state laws and regulations.
• Enters necessary data into the computer for tracking cases under review by the Bureau of Appeals.
• Timely files orders of the Reemployment Assistance Appeals Commission by date and legal issue in the office library.
• Reviews subpoena requests received from parties and may assist with gathering information for referee to properly issue subpoena.
• Prepares and mails witness subpoenas and subpoena duces tecum in accordance with Bureau policy.
• Prepares weekly docket for hearing officers including verification of time lapse standards, affixation and certification of mailing date, computation and/or verification of time zone inclusions, verification of hearing locations and method of appearance by parties, and specialized instructions to be displayed on the notice of hearing.
• Advises parties of hearing continuances and if necessary, arranges with parties a substitute hearing date and time.
• Assists with preparation and coordination for Special Deputy cases.
• Processes and files Final Orders; maintains Final Orders in accordance with Agency retention schedule.
• Maintains Special Deputy cases in electronic and paper format.
• CUSTOMER SERVICE ACTIVITIES: Manages inbound calls for Office of Appeals hotline and conducts outbound phone calls to coordinate with parties and witnesses in a timely manner. Assist customers with questions about Reemployment Assistance Appeals. The deputy clerk collects customer information and analyzes customer needs as well as resolves customer problems by clarifying and working through customer complaints or questions and follows up to ensure resolution.

Required Knowledge, Skills, and Abilities:

• Excellent interpersonal communication skills
• Ability to work independently and as part of a team
• Knowledge of general office procedures and practices
• Proficient with web applications, software, and other technology
• Ability to effectively communicate, including verbally and in writing
• Ability to understand and apply applicable State and Federal rules, regulations, policies, and procedures for problem solving, research and analysis
• Ability to deal with the public in a tactful and courteous manner
• Ability to utilize problem-solving techniques and to evaluate legal issues and make sound decisions to resolve complex matters
• Ability to organize and coordinate work assignments

Qualifications:

• As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
• Minimum: Duties and responsibilities of this position must be performed at the official work site of the Department.
• Preferred: At least 1 year of legal secretary, legal assistant, paralegal, judicial clerk or clerical work experience with administrative hearings.

Pay: $34,435.20-$34,760.04 Annually

Our Organization and Mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD View phone number on click.appcast.io or the Florida Relay Service – 711.)

The Work You Will Do: The DEPUTY CLERK is a member of the RA TALLAHASSEE APPEALS OFFICE in the Division of Workforce Services. They assist the claimants and employers by telephone or email regarding unemployment hearings and decisions in a timely manner.

The Difference You Will Make: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce and our local communities. FloridaCommerce is dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.

We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work: Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida's Big Bend. FloridaCommerce's main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state's Capitol.

Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state's annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC)
• Approximately 22 miles from the nearest beach
• Within a state having no state income tax for residents of Florida