Customer Service Representative

Job Opportunity At Salem Gymnastics & Swim

At Salem Gymnastics & Swim, our Customer Service Representatives are the first friendly faces our families meet—and a key part of creating the welcoming, safe, and upbeat environment we're known for. This part-time role supports front desk operations, assists families with exceptional care, and helps keep our programs running smoothly. The position reports to the Customer Service Director.

Key Responsibilities

Customer Service & Lobby Support

• Greet and check in families with warmth and enthusiasm
• Answer phones and respond to questions with clarity, positivity, and professionalism
• Maintain a secure and well-organized front desk environment
• Offer tours and share helpful program information with new and prospective families
• Guide families to their classrooms and activity areas
• Assist with scheduling makeups, processing payments, completing enrollments, and ensuring families get the support they need
• Provide support to all staff throughout the shift to ensure smooth and safe operations

Facility & Operational Support

• Keep lobby floors clean, dry, and safe for families and athletes
• Sweep entrance areas as needed and ensure lobby spaces stay tidy and inviting
• Maintain bathroom supplies and cleanliness throughout the shift
• Document any unresolved customer concerns and share daily updates with leadership
• Complete end-of-day reports and prepare class rolls as assigned
• Assist with additional administrative or program tasks to support overall facility operations

Requirements

• Friendly, outgoing, and professional personality that aligns with our supportive, family-centered atmosphere

• Strong customer service and communication skills

• Comfortable interacting with children, parents, and visitors from all backgrounds

• Observant, confident, and mindful of safety and security

• Ability to multitask and adapt in a fast-paced environment

• Comfortable using computers and eager to learn our systems

• Receptive to feedback; able to take direction and work independently

• High school diploma required

• Previous customer service experience preferred

Schedule: Monday–Thursday evenings and Saturdays (20-25 hours per week)

Location: Winston Salem, NC

Onsite Part Time $20.00 per hour