Customer Service Consultant

Service Center Mitchell JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but are not limited to, properly greeting customers in person or on the phone, determining their needs, and immediately responding by providing guidance and assistance as required. The role will assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Immediately eligible for medical, dental and vision benefits Industry Comparable Pay – paid weekly and eligible for overtime Paid Vacation & Holidays – can begin accruing day 1 Career growth opportunities – we promote from within A career for life: you’ll gain hands‑on experience within a production shop REQUIREMENTS 2+ years of customer‑facing experience; sales experience a plus Must have a valid driver’s license and be eligible for coverage under our company insurance policy ABILITIES, SKILLS & KNOWLEDGE Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions – written and verbal Can prioritize competing tasks and adapt easily to a fast‑paced environment Must be able to provide personable, friendly "World Class" customer service to internal and external customers EEO AND OTHER INFORMATION Caliber is an Equal Opportunity Employer that is committed to inclusion and diversity. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io. #J-18808-Ljbffr