Jira Service Management Engineer

Openkyber

Agile Coach - Heavy Jira experience Location: Richmond, VA (Hybrid)

Job Type: Contract

Duration: Three months with possible extension
Overview We are seeking an experienced JIRA Administrator & Agile Coach to support enterprise technology teams by modernizing, standardizing, and optimizing JIRA while coaching Agile teams to improve delivery, collaboration, and continuous improvement. This role combines hands-on JIRA administration with Agile coaching and will play a key role in driving governance, consistency, and Agile maturity across the organization.

The ideal candidate is an expert in JIRA administration with experience coaching Scrum, Kanban, and SAFe teams and partnering with Product Owners, Scrum Masters, and technology leaders to improve team effectiveness.
Responsibilities

Assess the current JIRA environment and identify opportunities for improvement.

Standardize and optimize JIRA projects, boards, workflows, dashboards, and permissions.

Establish governance, best practices, and enterprise standards for JIRA administration.

Coach Agile teams on Scrum, Kanban, and SAFe methodologies.

Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Partner with Product Owners to refine backlogs, prioritize work, and improve user story quality.

Monitor sprint progress using JIRA and Azure DevOps while ensuring work items remain current.

Identify and remove delivery impediments while proactively managing project risks.

Coordinate cross-team dependencies and improve communication across stakeholders.

Track Agile performance metrics including velocity, sprint predictability, and team capacity.

Create Product Status Reports aligned with PMO standards.

Promote a culture of continuous improvement, accountability, and Agile excellence.

Required Qualifications

Minimum of 5 years of JIRA Administration experience in an enterprise environment.

Minimum of 3 years of Agile Coaching experience supporting multiple teams.

Experience designing and implementing JIRA governance, standards, and best practices.

Strong understanding of Agile frameworks including Scrum, Kanban, and SAFe.

Experience facilitating Agile ceremonies and coaching Product Owners and development teams.

Strong communication, leadership, and stakeholder management skills.

Experience supporting Agile transformation initiatives.

Preferred Qualifications

Experience with Azure DevOps.

Atlassian JIRA Administration certification.

Certified ScrumMaster (CSM), SAFe Agilist (SA), SAFe Program Consultant (SPC), or similar Agile certification.

Experience within financial services, banking, or other regulated industries.

Experience creating Agile dashboards and reporting using JIRA.

The successful candidate is a collaborative leader who combines deep technical knowledge of JIRA with strong Agile coaching skills. They are passionate about improving team performance, establishing governance, and driving successful Agile adoption across enterprise technology organizations.

For applications and inquiries, contact:View email address on us.fitly.work

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Vacancy posted 2 days ago

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