Service Desk Specialist

PROS

United States

A Day in the Life of a Service Desk Specialist at PROS

Provides day-to-day IT operations support for all company offices in EMEA

Primary responsible for local hardware and software support

Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM

Troubleshoot and resolve systems, application, and hardware issues

Maintain and improve system and process quality through effective documentation and communication

Ensure high quality services are provided within company's SLAs

Works closely with the USA IT Service Desk team to provide adequate IT support based on "follow the sun" method

Required Qualifications

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

Experience with supporting Windows 10/11 PCs
Experience with supporting and maintaining Active Directory / DNS / DHCP
Excellent troubleshooting skills
Experience with PowerShell is considered advantage
Experience with supporting and maintaining Ubuntu Desktop is considered advantage
Experience with supporting MacOS is considered advantage

Skills & Personal Characteristics

Ownership
Innovation
Care

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

PROS Core Values

We are Owners
We think creatively to find new paths to success – for our people, our customers and our business.
We Care
We are centered on caring for the people, businesses, and communities we serve.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Service Desk Specialist in United States vacancy

MOXI3 Service Specialist- Front Desk
...Job Description Job Type: Full time/Part time Shifts: Morning/Mid-Day/Evening The Front Desk Attendant is responsible for delivering a world class customer service and sales experience to all guests. We believe in the courage, the heart, and the soul of a community...
Suggested
Full time
Part time
Shift work
Weekend work
Day shift
Afternoon shift
Early shift
MOXI3
Costa Mesa, CA
4 days ago
Exhibitor Services Specialist - On-Site
...Job Description Job Description The Exhibitor Services Specialist - On-Site position provides on-site exhibitor support during trade shows... ...show site equipment, maintaining clean and organized service desk and supply inventory Perform service desk functions including...
Suggested
Work at office
Night shift
Afternoon shift
Shepard Exposition Services
Columbia, MD
15 days ago
Field Services Specialist
...and intimate knowledge of our customers’ business. About the Role The Field Services Specialist acts as NetCov’s representative at our client's office(s). A member of our Service Desk team, they are dedicated to a client, or clients, and will have a hybrid work...
Suggested
Daily paid
Full time
Work at office
NetCov
Washington DC
9 days ago
Office Services Specialist
...Office Services Specialist Dean Dorton, one of the largest and most acclaimed certified public accounting and business advisory firms in the... ...combines document processing and office services with front desk and client-facing responsibilities. You will be a key part of...
Suggested
Full time
Work at office
Monday to Friday
Flexible hours
Dean Dorton
West Chester, PA
4 days ago
Service Desk Specialist
$20.16 - $30.24 per hour
...Overview Consumers Credit Union (CCU) is looking for a Service Desk Specialist to join the Tech department! This is an entry-level opportunity where you'll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great...
Suggested
Hourly pay
Temporary work
Work experience placement
Local area
Monday to Friday
Consumers Credit Union
Lake Forest, IL
2 days ago
Service Desk Specialist
...respond quickly and effectively to requests received through the Service Desk ticketing queue Provide frontline support for both hardware... .... Security, Risk, and Compliance Roles The Service Desk Specialist position follows the policies and procedures outlined in the...
Work at office
Local area
Remote work
Weekend work
Afternoon shift
XPERTECHS
Bellaire, TX
19 hours ago
Service Desk Specialist 1
$23 - $29 per hour
...Duties and Responsibilities Provides excellent customer service to all customers Fields incoming help requests from end users via a variety of intakes (phone, walkup, email, etc) Documents all pertinent end user identification information, including name, department, contact...
For contractors
Work experience placement
H1b
Work at office
Local area
Flexible hours
Day shift
Afternoon shift
Public Consulting Group
Frankfort, KY
19 hours ago
Service Desk Specialist
...Service Desk Specialist The Service Desk Specialist serves as the first point of contact for end users experiencing technical issues, delivering timely and effective support to ensure minimal disruption to business operations. Responsibilities Provide timely support for...
Full time
Work at office
Remote work
Weekend work
Afternoon shift
Father Flanagan's Boy's Home
Houston, TX
1 day ago
Service Desk Specialist
...Service Desk Specialist full-time Are you passionate about IT support and delivering exceptional user experiences? Join our growing team in Charlotte and become the key expert who ensures our product runs smoothly in customer environments while providing top-notch support...
Full time
Shift work
Doxis
Boston, MA
5 days ago
Service Desk Specialist
...community school located in sunny North Miami Beach, Florida, is currently accepting resumes for an experienced full‑time Service Desk Specialist for the 2025–2026 school year. Scheck Hillel is a nationally recognized college preparatory and Jewish community school located...
Permanent employment
Full time
Work at office
Scheck Hillel Community School
Doral, FL
19 hours ago
Patient Services Specialist/Front Desk
...dedicated to delivering personalized eye care with outstanding patient outcomes. GENERAL SUMMARY: The Patient Services Specialist is responsible to create a positive patient experience by consistently exceeding expectations in customer service and patient...
Work at office
Ascend Vision Partners
Norman, OK
4 days ago
Service Desk Specialist
$65k - $77k
...acting as the hands‑on/on‑site IT support specialist, supporting two main sites (Greenwood and... ...of hands‑on IT support experience (Help Desk, Desktop Support, or similar). Strong knowledge... ...systems is a plus. Strong customer‑service orientation and problem‑solving mindset....
Work at office
Local area
Alfa Laval Mid Europe GmbH
Indianapolis, IN
1 day ago
Service Desk Specialist
...The Service Desk Specialist serves as the first point of contact for end users experiencing technical issues, delivering timely and effective support to ensure minimal disruption to business operations. This role is responsible for troubleshooting hardware, software, and...
Full time
Work at office
Remote work
Weekend work
Afternoon shift
Father-Flanagan
Omaha, NE
19 hours ago
Service Desk Specialist
$77k - $84k
...Service Desk Specialist – (260003VL) The Service Desk Specialist is a member of the Client Services Team within the Information Technology Services Division (ITS) of the Massachusetts Gaming Commission (MGC). The Service Desk Specialist is primarily responsible for providing...
Full time
Part time
Local area
Commonwealth of Massachusetts
Boston, MA
1 day ago
Service Desk Specialist
$65k - $77k
...acting as the hands‑on/on‑site IT support specialist, supporting 2 main sites (Greenwood and... ...of hands‑on IT support experience (Help Desk, Desktop Support, or similar). Strong knowledge... ...systems will be a plus. Strong customer service orientation and problem‑solving mindset....
Work at office
Local area
Alfa Laval Corporate AB
Indianapolis, IN
5 days ago
Senior Service Desk Specialist
$50.76k - $76.14k
...problem solver who thrives on helping others, tackling challenges, and keeping systems running at their best. As a Senior Service Desk Specialist, you’ll be the go‑to expert for hardware and software support—providing hands‑on troubleshooting, coaching teammates, and ensuring...
Temporary work
Local area
Monday to Friday
Consumers Credit Union (Illinois)
Lake Forest, IL
1 day ago
Service Desk Specialist
...Job title: NCDOT - Technical Specialist- Junior (741308) Location: Century Center, Raleigh NC Duration: 7+ Months Remote Work Policy... .../her own equipment until he/she is working onsite full time. Service Desk Responsibilities The NC DIT-Transportation is seeking a Mid-Level...
Full time
For contractors
Work at office
Local area
Remote work
Software Technology Inc
Raleigh, NC
2 days ago
Enterprise Service Desk Specialist
...Providing first-line technical support to end-users, the full-time remote Enterprise Service Desk Specialist will resolve IT issues, assist with account management, and contribute to a customer-centric service experience. Key responsibilities: Deliver customer technical...
Full time
Work at office
Remote work
Virtual Vocations Inc
United States
19 hours ago
Service Desk Specialist
$17 - $19 per hour
...Overview We are seeking a Service Desk Support Specialist to provide Tier 1 and Tier 2 technical support for an aviation client based in Orlando. This is a short-term contract with the possibility of extension, ideal for someone who thrives in fast-paced environments and...
Contract work
Temporary work
Work at office
Insight Global
Orlando, FL
19 hours ago
Service Desk Specialist
...The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner...
Work at office
Astreya
San Francisco, CA
4 days ago
Service Desk Specialist
...Onboard and train new employees on IT applications and security practices. Set up, track, and manage all assigned issues in Jira Service Desk. Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others. Manage and...
Work at office
Remote work
Astreya
Denver, CO
4 days ago
Patient Services Specialist - Front Desk
...high school diploma, proficiency in computer skills, and strong organizational abilities. Ideal candidates will have at least two years of experience in a front desk or customer service role and the ability to work flexible hours, including weekends. #J-18808-Ljbffr...
Flexible hours
Hackensack Meridian Health
Hackensack, NJ
4 days ago
Guest Services Specialist
## Guest Services SpecialistApplylocations: Atlantatime type: Full timeposted on: Posted... ...motivated. An Alston & Bird Guest Services Specialist is proactive in anticipating clients’... ...more years in customer service or a front desk position at a professional service...
Work at office
Local area
USA Alston & Bird
Atlanta, GA
20 hours ago
Service Desk Specialist
...MANTECH seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. Responsibilities include, but are not limited to: The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise...
Full time
Work at office
Monday to Friday
Shift work
MANTECH
Chantilly, Loudoun County, VA
2 days ago
Service Desk Specialist
...Under the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the firm‑wide support to our end users. Key Responsibilities Provide support via telephone and e‑mail...
Permanent employment
Temporary work
Work experience placement
Work at office
Local area
Remote work
Barnes & Thornburg
Morristown, NJ
1 day ago
Service Desk Specialist
...Technical Support Specialist Responsible for providing advanced technical and operational support to internal and external users. This role assists with system issues, supports service desk operations, and collaborates across departments to ensure efficient technology...
Flexible hours
Afternoon shift
Peyton Resource Group
San Antonio, TX
8 days ago
Service Desk Specialist
...Service Desk Position The Service Desk position provides outstanding customer service at all times. The service desks role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic...
Syntricate Technologies
Columbus, OH
1 day ago
Service Desk Specialist
$25 per hour
...identify customer needs, and prioritize requests based on urgency and complexity. Listen carefully to customer questions, complaints, and service requests, and triage issues efficiently to ensure timely and accurate responses. Perform light troubleshooting related to rented...
Permanent employment
Temporary work
Work at office
Monday to Friday
Aston Carter
Waukegan, IL
4 days ago
Guest/Office Services Specialist
$23.08 - $26.2 per hour
...Position Summary The Guest/Office Services Specialist is a client‑facing role responsible for delivering exceptional front‑of‑house service while... .... Job Duties and Responsibilities Guest Services & Front Desk Operations Greet and assist clients, visitors, and personnel...
Hourly pay
Temporary work
Work experience placement
Work at office
Flexible hours
Reed Smith
Princeton, NJ
2 days ago
Service Desk Specialist
$22 - $28 per hour
...Title Service Desk Analyst Overview Our firm is hiring on behalf of a long‑established, multi‑location organization in the media and communications industry seeking a Service Desk Analyst to join its central IT team. This on‑site, early‑career opportunity is based at...
Contract work
Work at office
Local area
Remote work
Dahl Consulting
Saint Paul, MN
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Specialist. Be the first to apply!