Service Desk Specialist

PROS

United States

A Day in the Life of a Service Desk Specialist at PROS

Provides day-to-day IT operations support for all company offices in EMEA

Primary responsible for local hardware and software support

Respond quickly to user inquiries/incidents reported via ticking, email, telephone, and IM

Troubleshoot and resolve systems, application, and hardware issues

Maintain and improve system and process quality through effective documentation and communication

Ensure high quality services are provided within company's SLAs

Works closely with the USA IT Service Desk team to provide adequate IT support based on "follow the sun" method

Required Qualifications

We are looking for candidates who possess the rare combination of the following achievements, skills and behaviors:

Experience with supporting Windows 10/11 PCs
Experience with supporting and maintaining Active Directory / DNS / DHCP
Excellent troubleshooting skills
Experience with PowerShell is considered advantage
Experience with supporting and maintaining Ubuntu Desktop is considered advantage
Experience with supporting MacOS is considered advantage

Skills & Personal Characteristics

Ownership
Innovation
Care

Why Join PROS?

PROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.

Our commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.

At PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work—every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.

Join PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.

PROS Core Values

We are Owners
We think creatively to find new paths to success – for our people, our customers and our business.
We Care
We are centered on caring for the people, businesses, and communities we serve.

Apply

Vacancy posted 3 days ago

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