Client Care Specialist/Receptionist

Job Description

Job Description

Join us at Metropolitan Veterinary Specialists & Emergency Service in Louisville, KY, as a Full-Time Client Care Specialist/Receptionist! If you're passionate about animal well-being and love engaging with clients, this opportunity is thrilling. You’ll play a crucial role in delivering exceptional client care while ensuring a welcoming atmosphere in our busy veterinary hospital.

Your empathetic nature combined with exceptional problem-solving skills will shine as you assist pet owners during their most critical times. This onsite position offers a competitive pay of $17.00 per hour , rewarding your dedication to excellence. Immerse yourself in a fun and energetic environment where teamwork and growth are paramount.

You will establish strong connections with both clients and referring veterinarians, fostering a culture of trust and support. Your role at our veterinary hospital will not only ease the pain and suffering of our patients but also provide you with a fulfilling career path in veterinary client care. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Ready to elevate your professional journey?

With over 20 years of specialty and over a decade of experience in emergency medicine, Metropolitan Veterinary Specialists & Emergency Service (MVSES) provides exceptional veterinary care throughout the large Louisville area, state of Kentucky and southern Indiana.

As a new Full-Time Client Care Specialist/Receptionist at Metropolitan Veterinary Specialists & Emergency Service, you can expect an engaging and dynamic work environment. Your day-to-day responsibilities will include greeting clients warmly as they enter our veterinary office, managing incoming calls, and scheduling appointments with precision to ensure optimal client care. You will assist in the seamless flow of operations, processing patient records, and providing detailed information to clients about our services. Your shift will include 4 ten-hour shifts including Wednesday and Thursday, 2 pm - 12 pm; Saturday and Sunday, 8 am - 6 pm, providing you the opportunity to make a significant impact during those critical hours.

Expect to collaborate closely with veterinarians and support staff, ensuring that each pet receives the attention it deserves. Additionally, you will handle client inquiries with empathy and professionalism, creating a comforting atmosphere for pet owners during stressful times. This exciting role is designed to hone your skills in client care and deepen your passion for animal health.

To excel as a Full-Time Client Care Specialist/Receptionist at Metropolitan Veterinary Specialists & Emergency Service, certain skills and experiences are essential. A High School diploma is required, along with at least 2 years of experience working in a veterinary office or a similar medical office environment. Your passion for client and patient care will set you apart, driving your commitment to providing exceptional service. Experience with phone triage and familiarity with multi-extension phone systems are critical, as you’ll be managing incoming calls with competence and empathy.

Being dependable is crucial, as our clients and their pets rely on your consistency and support. You must possess strong communication skills to convey important information to clients and collaborate effectively with the veterinary team. This role calls for a proactive problem solver who can remain calm under pressure while delivering superior client care in a busy veterinary hospital.

Knowledge and skills required for the position are:

• High School diploma
• Two years experience working in a veterinary office or similar medical office position
• Passionate about client and patient care
• Phone triage experience
• Multi-extension phone system experience
• Dependable

If you think this job is a fit for what you are looking for, great! We're excited to meet you!