Customer Service Representative | Home Medical Equipment

Avera Home Medical Equipment-Sioux Falls

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: $19.50 - $25.50

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and/or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.

What You Will Do

• Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
• Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
• Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
• Researches and promotes new products to display at store.
• Completes the sale/rental transactions for all on-site level I home medical equipment/products/services (i.e., measuring/fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
• Works with Access Services for appropriate verification.
• Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.
• Maintains up-to-date knowledge base of new products and services available.
• Promotes services to clinic staff and physicians.
• Works collaboratively with Site Manager for show product display that promotes positive sales efforts.

Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

• Technical Certificate One-year certificate from college or technical school; or equivalent combination of education and experience
• 1-3 years Related experience and/or training; or equivalent combination of education and experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io.