Health Technician (Telehealth)

The Health Technician (Telehealth Clinical) – Advanced provides high‑level support, training and advanced management of telehealth operations. The role includes developing and delivering virtual and digital technologies to help Veterans communicate with their health care teams. The position coordinates, tracks and manages Veterans health care from various institutional, non‑institutional settings, affiliated organizations and directly to Veterans in their homes. Basic Requirements United States Citizenship: Non‑citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English. Education and/or Experience Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR, Education. Four academic years above high school leading to a bachelor’s degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:

• a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate’s degree in a health care related field; or
• b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces

Grade Determinations Health Technician (Telehealth Clinical)(Advanced) GS-07 At the Advanced Health Technician (Telehealth Clinical) level, the incumbent will monitor and capture workload credit, develop reporting procedures and participate in performance improvement activities aimed at improving patient care access and telehealth processes. This would include sampling techniques, taking measurements at various points in the telehealth process; and develop and provide reporting procedures that identify and analyze inherent weaknesses in work and telehealth procedures. The incumbent will coordinate and work with Biomed and IT staff for the installation and upgrade of hardware and software for all telehealth technologies; will be responsible for advanced telehealth technical support to patients, staff and providers; provide technical consultation and support for staff and patients via phone, web chat, social media and face‑to‑face sessions; provide instruction, training and resources on the use of advanced telehealth technologies to patients, staff and providers for the delivery of care using telehealth technologies. For all assignments above the full performance level, the higher level duties must consist of significant scope, complexity (difficulty) and variety and be performed by the incumbent at least 25% of the time. Qualifications

• 1) Experience. One year of experience equivalent to the next lower grade level.
• 2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs.
• a) Ability to use independent technical judgment to analyze, evaluate and resolve problems.
• b) Knowledge of quality control and assurance procedures and principles of performance improvement.
• c) Ability to function effectively between competing priorities.
• d) Knowledge of proper maintenance and troubleshooting of telehealth equipment.
• e) Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.
• f) Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.
• g) Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Preferred Experience Previous health care experience with Lab and Health Technician experience. Reference For more information on this qualification standard, please visit Physical Requirements The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The incumbent may be required to travel between VA and/or non‑VA clinical care sites and possession of a valid driver’s license may be required. #J-18808-Ljbffr US-Department-of-Veterans-Affair