Customer Service Representative

Job Title

Start Date: August 7th

Pay Rate: $17/hour

Hours: M-Th 9:00am-5:30pm EST, F 8:30am-5:00pm EST

Training Hours: 8:30am-5:00pm EST

Location: Remote

Revenue Group is a leading business process outsourcing company, established in 1994, committed to surpassing client expectations and maintaining an exceptional industry reputation.

Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.

Why You'll Love This Role

Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you'll fit right in.

The Customer Service Representative Will Be Responsible For:

• Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
• Inbound calls from patients regarding bills.
• Documenting customer complaints, issues, and interactions in appropriate system(s)
• Meet performance metrics provided by management team.
• Performing other duties as needed and assigned by the supervisor.

Requirements

Work Requirements:

• High school diploma or GED
• Customer service/call center experience preferred
• Strong communication and de-escalation skills
• Comfortable navigating multiple systems at once
• Reliable attendance
• Must pass a 7-year Background Check and Drug Screen
• High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Our Benefits:

• 100% Paid Training
• 401(k) matching
• Paid Time off (PTO) – Up to 10 days your first year!
• 8 Paid Holidays – Including your birthday!
• Referral Program
• Employee Assistance Program (EAP)
• Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
• Dental & Vision insurance
• Health insurance (including Long & Short-Term Disability)
• Life insurance (Company Paid)

EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.