Customer Service Representative

Job Description Job Description Axis Global is hiring a Customer Service Representative to provide exceptional customer service to each of our customers. If you have great communication skills, and have a track record of providing great customer service, we want to hear from you! As a Customer Service Representative you will be responsible for working with customers one-on-one, resolving technical issues, completing sales transactions and providing detailed product knowledge.

Customer Service Representative Responsibilities:
Speak with customers on a daily basis to drive customer success
Process order updates and account changes
Introduce customers to new product and service options that best meet their needs
Provide tier I technical support or troubleshooting
Upsell products
Process sales transactions
Maintain a working knowledge of current products
Provide detailed information in response to customer inquiries
Actively engage customers in conversations about current product offerings
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Customer Service Representative Preferred Qualifications:
No prior experience is necessary, excellent communication skills are required
Must be effectively able to utilize customer success techniques to build rapport with customers
Professional demeanor
Attention to detail
Strong multitasking skills

Axis Global is an equal opportunity employer. If you would like to become a valued member of customer service team, apply today!