Catering and Conference Services Manager NE

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the Doubletree by Hilton Jacksonville Airport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Doubletree by Hilton Jacksonville Airport can mean for you! What you will have an opportunity to do: As Catering and Conference Services Manager, you will be responsible for generating, selling, and managing catering business opportunities that drive banquet revenue, meeting space utilization, and overall hotel profitability. This role is focused on building strong client relationships, prospecting for new business, converting inquiries into definite bookings, and partnering closely with operations to ensure a seamless experience from initial inquiry through event execution. The ideal candidate brings strong sales discipline, creativity, attention to detail, and a passion for creating memorable client and guest experiences. Key Responsibilities Revenue Generation & Catering Sales Strategy Prospect, solicit, and secure new catering business opportunities, including corporate meetings, trainings, social events, celebrations, weddings, mitzvahs, bereavements, holiday parties, university events, association programs, and community functions. Generate banquet food and beverage revenue through proactive outbound sales efforts, networking, referrals, account development, and relationship-building. Respond to assigned catering inquiries in a timely, professional, and consultative manner to maximize conversion. Negotiate pricing, menus, room rental, concessions, and contract terms with strong financial discipline while protecting hotel profitability. Partner with Revenue Management and Sales leadership when catering opportunities include guest room needs or impact overall hotel strategy. Participate in local networking events, community outreach, market blitzes, industry events, and client entertainment to increase visibility and generate leads. Maintain an active sales pipeline and accurately forecast catering revenue, definite bookings, tentative business, and future opportunities. Identify need periods and develop creative promotions to drive incremental catering business. Serve as the primary sales contact for assigned catering opportunities from initial inquiry through contract execution and turnover to the events team. Conduct engaging property tours and client presentations that showcase the hotel’s event space, food and beverage offerings, service standards, and overall guest experience. Build and maintain strong long-term relationships with corporate clients, social clients, wedding planners, nonprofit organizations, universities, local businesses, and community partners. Partner closely with Event Management, Banquets, Culinary, Operations, and Food & Beverage teams to ensure client expectations are clearly communicated and successfully executed. Maintain consistent client communication throughout the sales process to strengthen confidence, improve conversion, and encourage repeat business. Monitor past and current client activity to identify opportunities for repeat events, annual programs, referrals, and expanded business. Support menu planning, event customization, and creative solutions that align with client goals while maintaining hotel standards and profitability. Position the hotel as a preferred destination for meetings, celebrations, corporate events, and social gatherings within the local market. Stay informed on local market trends, competitor offerings, pricing strategies, and evolving catering/event expectations. Collaborate with Marketing and Sales leadership to support catering promotions, seasonal campaigns, social event initiatives, and event-focused collateral. Represent the hotel professionally within the local hospitality, business, nonprofit, and social event communities. Help strengthen the hotel’s reputation as a trusted partner for memorable, well-executed events. What are we looking for? Required Qualifications: 3 to 5 years of progressive hotel sales, catering sales, event sales, or hospitality sales experience, preferably in a full-service hotel environment. Proven track record of meeting or exceeding catering, banquet, or event revenue goals. Experience prospecting for new business, converting inquiries, negotiating contracts, and managing client relationships. Strong understanding of banquet food and beverage, meeting room rental, event space utilization, and event profitability. Excellent presentation, communication, organization, and relationship-building skills. Ability to manage multiple priorities, deadlines, and client needs while maintaining strong attention to detail and responsiveness. Experience working with hotel sales systems, CRM platforms, or event management systems such as Delphi and PEP (Hilton) or equivalent platforms. Ability to work collaboratively with Sales, Event Management, Banquets, Culinary, Operations, and Revenue Management teams. Flexibility to work occasional evenings, weekends, site visits, tastings, networking events, and client events as business demands require. Compensation: $20.00 - $21.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.