Associate Director, Client Partnership

Associate Director, Client Partnership

Boston MA; New York NY

We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

Client Partners at DEPT lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other 'Directors' (e.g. Creative, Design). We expect an Associate Director, Client Partner to be an expert in truly understanding the clients in their portfolio's business, challenges, goals, and SWOT. You'll represent DEPT to our clients, adding value to relationships beyond organizational skills, doing a mixture of account management and strategic planning.

This is a remote, US-based role. However, candidates must work East Coast business hours due to collaboration with our UK team.

Client Management

• Work in partnership with senior clients to develop annual strategies
• Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
• Ensure client satisfaction by regularly communicating with senior decision-makers
• Be responsible for high client retention and growth
• Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Lead new business pitches and proposals alongside leadership and growth team

Business Knowledge and Compliance

• Forecast, reconcile and monitor client revenue and profitability
• Estimate, manage, monitor and reconcile client out-of-pocket funds
• Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Productize our services within a proposal and SOW
• Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
• Lead contract negotiations and oversee the implementation of commercial agreements
• Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
• Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts

Team Participation & Strategic Leadership

• Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
• Draw conclusions and actionable insights from analysis
• Ensure delivery of work is to the highest possible standard
• Contribute to the creative process by sharing their ideas and experience
• Be accountable for high employee retention and managing direct reports' growth

What You Bring

• 5+ years experience in roles servicing clients in an agency environment
• Experience managing large client, social AORs and agency teams
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production and budget management
• Confident with both brand and conversion/direct-response campaigns
• Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Strong client relationship management skills, including experience working directly with clients on strategy development
• Advanced problem-solving skills

What Do We Offer?

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

We Support You Being You

DEPT is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.

DEPT participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT is a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We're 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT

Diversity, Equity, & Inclusion

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

US Remote Range

$108,600 - $135,000 USD