Patient Account Rep

Patient Account Representative

Employment type: Temporary (conversion potential)
Location: Torrance, CA (fully onsite)
Pay: $24-25/hr
Overview


We are placing a Patient Account Representative on behalf of a well-established community hospital in the South Bay area. This is a temporary engagement covering a leave of absence, with a strong likelihood of extension and conversion to a permanent role. Reporting to the Director of Revenue Cycle, this person will serve as a direct point of contact for patients calling in about their billing statements, working to deliver excellent customer service while driving collections on every call.


Key responsibilities

• Answer inbound patient calls regarding billing statements, account balances, and billing discrepancies in a timely and professional manner
• Interpret and explain patient insurance benefit information including amounts allowed, paid, and owed by the patient
• Collect payments or set up payment plans at the conclusion of each call
• Provide guidance on financial assistance programs when applicable
• Perform outbound follow-up calls on patient balances prior to accounts being sent to collections when inbound volume permits
• Update and correct demographic, insurance, and account information based on verified patient data
• Document all patient interactions promptly and accurately
• Adhere to credit and collections policies and escalate issues to the Lead Patient Account Representative as needed
• Maintain working knowledge of payer requirements and communicate relevant information to patients and internal departments

Qualifications and requirements

• Experience in a hospital business office, medical office, or collections agency strongly preferred
• Ability to explain insurance concepts including EOBs, deductibles, and patient responsibility clearly and empathetically to patients
• Comfortable with collections and asking for payment in a professional and respectful manner
• Strong communication and customer service skills with an ability to manage call volume efficiently
• Proficiency with PC and basic computer applications required; Oracle or Epic experience a plus
• Ability to work on-site five days per week in Torrance

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice


Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.


Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io .


Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .


By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice


Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice


Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.