Store Manager - West Palm Beach, FL

Job Description

Job Description

Join Spring Step Shoes as a Store Manager at Tanger Outlets West Palm Beach, Florida!

Since 1991, Spring Footwear Corp. has been making a difference in the lives of customers who trust our brands for both comfort and style. Our success is built on product innovation, quality, value, and flexibility—principles that guide everything we do. Our mission is clear:

“To develop successful partnerships by creating and delivering the best quality, value, product, and service every day!”

We are excited to invite a dynamic Store Manager to lead our retail store at Tanger Outlets West Palm Beach, FL. This key leadership role is focused on delivering world-class customer service, driving sales, and building a motivated, high-performing team.

Position Overview

As Store Manager, you will oversee all day-to-day operations of the store, ensuring we meet sales goals, deliver outstanding customer experiences, and run an efficient and profitable operation. You will inspire and develop your team, optimize store performance, and uphold the Spring Step brand values at every level.

Key Responsibilities

• Create a Positive Sales Culture: Build and maintain a team-oriented, high-performance environment that reflects Spring Step’s brand and values.
• Drive Sales & Achieve Goals: Set and exceed sales targets, including overall revenue, product sales, accessories, and promotional initiatives.
• Recruit & Develop Talent: Manage recruitment, hiring, onboarding, and retention of employees. Coach and mentor to cultivate a motivated and skilled team.
• Lead & Coach: Provide ongoing training, support, and performance feedback to ensure team members excel and grow.
• Manage Store Operations: Oversee merchandising, inventory control, compliance, and store appearance to maximize shopability and efficiency.
• Enhance Customer Experience: Lead by example to ensure exceptional service that fosters customer loyalty and repeat business.
• Financial Performance: Monitor Profit & Loss statements, track KPIs, control expenses, and implement strategies to maximize profitability.
• Loss Prevention & Risk Management: Ensure compliance with loss prevention policies, conduct inventory audits, and manage cash handling and banking procedures.
• Champion Change & Initiatives: Lead company programs and initiatives, driving continuous improvement and team engagement.

What Success Looks Like

• Consistently meeting and exceeding sales goals through effective leadership and teamwork.
• Optimized staffing and scheduling aligned with productivity targets.
• Strong financial management resulting in budget compliance and profit maximization.
• Well-developed team members achieving performance milestones.
• Strict adherence to safety, security, and company policies.

Qualifications & Competencies

• Industry Experience: Prior experience in footwear or retail preferred.
• Leadership: 1-3 years retail management experience, including at least 6 months managing a team.
• Proven Sales Record: Demonstrated ability to grow business and build customer loyalty.
• Financial Acumen: Comfortable analyzing P&L and business reports.
• Tech Savvy: Experience with POS systems and basic software applications.
• Physical Requirements: Ability to lift up to 40 lbs, stand for long periods, and climb ladders. Flexibility to work nights, weekends, and holidays.
• Strong Communication: Effective leader and communicator across all organizational levels.
• Customer Focus: Passionate about exceptional service and relationship-building.
• Adaptability: Skilled in leading change and helping teams adjust to new goals and processes.
• Organizational Skills: Excellent time management and delegation capabilities.

We Offer

• Competitive wages
• Benefits Package
• Profit-sharing program
• Employee discounts across all Spring Footwear brands
• A positive, inclusive, and team-oriented work environment
• Flexible scheduling options

If you’re ready to lead with passion and help us grow our Spring Step Shoes family,  apply today !