Operations Manager - Salt Lake City

Operations Manager at Red Stag Fulfillment. Candidate Profile You thrive in a fast‑paced, high‑demand environment where business needs are constantly changing. You live to serve, love watching the teams you support win, and have a desire to grow your professional career. You have a proven record of training, maintaining uncompromising safety standards, and are a self‑starter described as a "go‑getter." You excel at setting crystal‑clear expectations, coaching, and training to maintain those expectations while holding people accountable. You are experienced in making data‑based decisions using analytics, and can work in a variety of capacities including leading from in front or behind the scenes. You can get up to speed quickly and do whatever it takes to get the job done. If you prefer a directive, day‑to‑day role, this may not be the best fit. If you enjoy diving in, getting stuff done, and actively growing in new areas, this might be your perfect fit. Core Mission The core mission of the Operations Manager is to strengthen operations by leading day‑to‑day Operations of the Inbound/Inventory Teams. The Operations Manager will support the Assistant General Managers in leading their team of supervisors and all team members while maintaining exceptionally high Red Stag Fulfillment standards by ensuring volume, financial, and quality standards are maintained and improved. Responsibilities Foster a culture of development and inclusion that supports and embodies the RSF core values. Support site General Managers in owning responsibility of the facility, including financial, operations, personnel, and client success. Acquire, retain, and engage top‑tier talent for the Outbound Team to create a culture of leadership, coaching, and development. Promote a strong and inclusive talent pipeline through staffing and retention. Build a high‑performance culture that embodies our core values of ownership and sweating the small stuff. Provide oversight for your departmental team to ensure completion of daily work within your production areas while exceeding KPI targets. Assist in establishing and maintaining KPIs for your departments. Drive operational efficiencies for your department and the facility as a whole. Drive key operational efficiency metrics that ensure client satisfaction and profitable growth. Be curious, listen to concerns and feedback of the team, and use that information to diagnose gaps in processes. Prioritize safe warehouse procedures, identify potential hazards, and recommend improvements to standard processes where necessary. Foster a culture of commitment to the Red Stag client guarantees: 100% Inventory Accuracy, 100% Same‑Day Fulfillment, 100% Order Accuracy, and 100% U.S. Based Client Service. Drive a culture where policies and procedures are trained, executed, and followed. Utilize reporting and data to make good business and people decisions. Be a team player, willing to help in other areas of the organization as needed. Qualifications Undergraduate degree or five years of experience in a logistics, manufacturing, or warehouse operational leadership role (or comparable experience at Red Stag). Strong sense of urgency with proven ability to multi‑task. Proven record of training and maintaining safety standards. Working knowledge of OSHA and EPA regulations. Intermediate Excel skills. Strong understanding of Standard Work and its importance to routine. Experience in Lean and Continuous Improvement environments with demonstrated results in sustained process improvements. Demonstrated ability to make data‑based decisions through analytics and KPI‑focused leadership. Ability to hire, coach, and mentor groups and individuals. Prior eCommerce experience is preferred. Bilingual (Spanish/English) is strongly preferred. Desired Characteristics Lead with integrity and always promote Red Stag’s core values. Embodies the servant‑leadership model: taking care of team members so clients and the business thrive. Serve as the technical leader who understands how systems and processes work and can guide teams to troubleshoot issues. Fiscally responsible: train teams on processes to run efficiently, minimize waste, achieve key metrics, balance cycle times, reduce bottlenecks, and maximize capacity and throughput. Excellent people‑management skills: lead highly motivated teams, encourage process improvement, communicate clearly, provide constructive feedback, remove barriers, and challenge itself and others for growth. Apply process‑improvement methods and continuously improve operations. Teach procedures, communicate effectively, use software, apply 5S, Lean principles, and continuous improvement methodology. Maintain a growth mindset and adapt when setbacks occur, turning them into learning opportunities. Promote honesty and cultivate a transparent, integrity‑focused team environment. Physical Requirements Must be able to access and navigate each department at the organization's facilities. Must be able to work on the warehouse floor when needed, including continuous time moving, regular transportation of freight up to 50 pounds (with team lifting heavier items), reaching, bending, carrying, etc. Must constantly work in an environment where the temperature matches that of the outside temperature. Next likely role for individuals successful in this role is Assistant General Manager. FLSA Exemption Status: Exempt (Salaried) Travel Requirement: None Remote Work: None #J-18808-Ljbffr Red Stag Fulfillment