Senior Reliability Maintenance Technician (3D Orthodontic Production)

Job Description

Job Description

Join LightForce and keep the future of orthodontics running

LightForce is transforming orthodontics with fully digital, 3D-printed, patient-specific brackets paired with AI-driven treatment planning. Our platform boosts practice efficiency, improves clinical consistency, and raises the bar for predictable outcomes. Learn more at

A day in this role

As the senior technical anchor on our Maintenance Operations team, you’ll be the go-to expert for complex equipment issues across production and facilities. Your morning may start triaging a furnace atmosphere control alarm, continue with auditing a calibration record for NIST traceability, and move into optimizing a PM task list in the CMMS for our compressed air network. When a critical machine trips a fault mid-shift, you’ll be first on scene—diagnosing controls, PLCs, VFDs, motor circuits, and mechanical subsystems—restoring uptime safely and quickly. Between events, you mentor Technicians I & II, verify work order quality, and drive reliability improvements with data-backed root cause analysis.

This position reports to the Maintenance Manager and partners daily with Production, Engineering, Quality, and Operations to sustain safe, compliant, and efficient manufacturing.

What you’ll own

• Lead hands-on diagnosis and repair of mechanical, electrical, pneumatic, hydraulic, and control systems for production and facility assets; document all work in the CMMS.
• Independently service and troubleshoot furnace systems, compressed air and gas infrastructure, and facility electrical systems.
• Administer the calibration program: maintain schedules, perform calibrations, audit documentation, and ensure full traceability of instruments and standards.
• Act as escalation point for Technicians I & II; provide real-time guidance during complex failures and serve as Qualified Trainer; maintain training records.
• Enforce LOTO and confined space entry compliance across shifts; promote safe maintenance practices, PPE use, machine guarding, and environmental/GMP requirements.
• Continuously improve PM task lists in the CMMS; refine job plans to enhance reliability and performance.
• Review and approve work order completions by Technicians I & II for accuracy and quality; coach for continuous improvement.
• Lead root cause investigations on recurring failures; implement and verify corrective actions that prevent reoccurrence.
• Serve as first responder for critical equipment issues; determine repair strategy, escalation needs, and resources.
• Support equipment installations, commissioning, facility upgrades, and maintenance improvement projects.
• Champion reliability through condition monitoring, failure analysis, Lean, 5S, and continuous improvement initiatives.
• Participate in off-shift and on-call coverage as required.

Background that sets you up for success

• High school diploma or GED required; technical certificate, Associate’s degree, or equivalent experience in Industrial Maintenance, Manufacturing, or Mechanical Systems. Combinations of education, technical training, military service, apprenticeships, and relevant experience considered.
• Completion of a state-accredited journeyman or technical school program—or equivalent formal training with proven field proficiency—strongly preferred.
• 3+ years in industrial maintenance within medical device, aerospace, or other precision manufacturing environments.
• Experience spanning preventive/corrective maintenance, troubleshooting, and maintenance-driven continuous improvement.
• Background in regulated manufacturing (GMP, ISO, medical device, aerospace) preferred; exposure to installations/commissioning and capital or facility projects is a plus.

Technical depth

• Expert troubleshooting of mechanical, electrical, pneumatic, hydraulic, and automated equipment.
• Hands-on expertise with industrial furnace systems: atmosphere control, electrical systems, thermocouples, high-temperature mechanicals.
• Advanced compressed air knowledge: distribution, leak detection, dryers, pressure regulation, efficiency analysis, major repairs.
• Calibration know-how: NIST traceability, documentation rigor, scheduling, and meticulous recordkeeping.
• Read/interpret electrical schematics, mechanical drawings, manuals, and technical documentation.
• Electrical diagnostics at the panel level; troubleshoot PLCs and VFDs, motor controls and sensors, including 3-phase systems.
• Strong CMMS capability: PM program management, work orders, asset history, reporting, and documentation quality.
• RCA/RCM fluency: perform failure investigations and implement corrective actions to boost reliability.
• Working knowledge of Lean, 5S, CI, and reliability-centered maintenance principles.
• Proven mentor/trainer for maintenance technicians.
• Solid grounding in LOTO, PPE, machine guarding, and safe maintenance practices.

Preferred qualifications

• Licensed Electrician or comparable formal electrical certification.
• PLC programming or advanced controls troubleshooting (Allen-Bradley, Siemens, or similar).
• Regulated manufacturing experience (GMP, ISO, aerospace, or medical device).
• Exposure to additive manufacturing or other precision production technologies.
• Experience directing outside vendors and contractors.
• Forklift, crane, or aerial lift operator certifications.

Physical demands

• Lift, carry, push, and pull up to 50 lbs with or without reasonable accommodation.
• Stand, walk, bend, and climb ladders; perform physical work for extended periods.
• Use hand and power tools; manipulate parts and hardware with dexterity.
• Work in manufacturing environments with heat, noise, chemicals, and airborne particles while wearing required PPE.
• Safely access equipment above shoulder height, below waist level, and in confined/restricted areas as trained and authorized.

Perks

• PTO and paid holidays
• Medical, dental, and vision plans
• 401(k) retirement plan
• Fringe benefits
• Paid parental leave
• Onsite perks like food and coffee

Proficiencies

• Mechanical Troubleshooting Skills
• Commercial Electrical Expertise
• Electrical Repair
• Boiler Troubleshooting
• Maintenance and Repair Skills
• Industrial Electrical Systems
• Equipment Diagnostics & Troubleshooting
• Equipment Repair & Maintenance

Legal notices

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.