Patient Care Coordinator - Lewiston

New England Cancer Specialists (NECS) is currently seeking a full time, 40 Monday-Friday, Patient Care Coordinator (PCC), to work with in our Lewiston Office. The PCC serves as the face to face/over the phone daily contact for patients in regards to the scheduling of appointments, booking of scans, labs, and procedures as needed. The PCC along with a physician, NP/PA, Nurse Navigator, Prior-Authorizations Specialist, and Medical Assistant form a team that covers all aspects of patient care. Duties include maintaining the physician's appointment schedule, completing all non-clinical orders, managing and resolving appointment conflicts proactively, answering multi-line phone, triage calls, resolves issues and answers questions, takes detailed messages, redirects calls to the appropriate person, maintains confidentiality, meets deadlines, multi-tasks, problem solves, and assists patients to ensure they have a positive and professional experience at all times.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from 6 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference

Job Duties :

• Schedules appointments for patients by phone or in person. Works within the electronic medical record ensuring all appointments are scheduled to match physician/clinician availability with patient preferences.
• Follows all urgent/emergency protocols.
• Completes all non-clinical orders entered in patient charts by providers.
• Communicated clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients.
• Returns all phone calls by the end of the same business day.
• Communicates consistently and frequently with provider team(s) any changes to or effecting patient care plans to ensure the best possible care for every patient.
• Actively participates in weekly team meetings.
• Maintains provider calendar, ensuring all changes are reflected in the EMR clinic schedules.
• Scans records into the EMR as needed
• Maintains a pleasant, professional demeanor at all times with patients and coworkers.
• Others duties as assigned by Office Manager.

Travel: Rare.

Experience and Skills

• High school diploma or GED required.
• Minimum 1 year experience in complex medical scheduling.
• Minimum one year clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
• Knowledge and application of medical terminology required.
• Previous experience with electronic medical record systems required.
• Exceptional customer service experience required.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
  • A person who was discharged or released from active duty because of a service‑connected disability.
• A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll‑ free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran