Veterinary Client Service Representative

Client Service Representative Decatur, Georgia Thrive Pet Healthcare Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, we provide personalized, accessible care throughout every stage of a pet’s life and health. Founded by veterinarians, we elevate privately held veterinary hospitals with innovative service and technology solutions. Our Ideal Candidate An upbeat, self‑starter with a passion for providing excellent customer service. This full‑time position requires 30‑40 hours per week, including some weekends and holidays. Job Duties Communicating via phone, email, and in person with clients and actively listening to their concerns. Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records. Processing client payments and invoices. Scheduling and confirming appointments with patients. Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies. Other administrative duties as needed. Job Requirements High School Diploma or equivalent; AAS or higher preferred. At least 6 months of customer service experience. Veterinary hospital experience is preferred, however not required. Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day. Benefits Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to health and life insurance, short‑ and long‑term disability plans, eligible team members receive: Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Purr‑ental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements. Compensation Compensation negotiable based on credentials and experience with a starting rate ranging from $16-18 per hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. #J-18808-Ljbffr