Global Program Manager
GCS Recruitment
We are seeking an experienced Global Program Manager to lead a global Deductions Transformation Program focused on reducing incoming deductions, accelerating resolution timelines, and minimizing financial leakage. This role will unify multiple business and technology initiatives into a single integrated roadmap, ensuring alignment across Finance, GBS, Sales, Supply Chain, IT, and external partners.
Key Responsibilities
- Develop and manage the overall program roadmap, governance framework, milestones, dependencies, and delivery plans across all deductions initiatives.
- Align global and regional stakeholders on priorities, resource commitments, business outcomes, and operational changes.
- Lead executive governance, risk management, issue resolution, and decision-making processes.
- Coordinate process improvement and technology initiatives involving platforms such as HighRadius, ERP systems, automation, AI-enabled document processing, and analytics solutions.
- Track program benefits, budgets, KPIs, and financial outcomes, ensuring validated business value and accountability.
- Drive cross-functional change management, deployment planning, training, and adoption activities across regions.
- Provide concise executive reporting on program status, risks, milestones, and realized benefits.
Required Qualifications
- 10+ years of program, transformation, or PMO leadership experience, including ownership of large multi-country, cross-functional programs.
- Strong knowledge of Order-to-Cash (O2C), Invoice-to-Cash (I2C), deductions management, dispute resolution, and recovery processes.
- Proven experience leading business and technology transformation with measurable operational and financial results.
- Expertise in stakeholder management, governance, dependency management, budgeting, and benefits realization.
- Excellent communication, influencing, and executive presentation skills.
Preferred Qualifications
- Experience with HighRadius, ERP integrations, trade-spend processes, and customer deduction analytics.
- PMP, PgMP, MSP, Lean Six Sigma, or similar certification.
- Experience with automation, AI-driven solutions, finance transformation, and shared services environments.
GCS is acting as an Employment Business in relation to this vacancy.
#J-18808-LjbffrVacancy posted 5 hours ago
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