Implementation Specialist

About HireRight HireRight is the premier global background screening and workforce solutions provider, delivering clarity and confidence to vetting and hiring decisions. We combine in‑house talent, personalized services, and proprietary technology to ensure the best candidate experience. PBSA accredited and based in Nashville, TN, we serve clients across 200 countries in the Americas, Europe, Asia, and the Middle East. Overview Responsible for processing onboarding requests for new customers and performing maintenance tasks for existing customers. Ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures whenever an account is created or updated. Responsibilities Perform set up and maintain customer accounts. Partner with internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary. Accountable for the account setup processes and regularly contribute to program improvements. Troubleshoot setup errors and implement a solution. Meet expected SLAs as determined by management and manage all assigned cases to timely completion. Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues. Provide superior customer service to both internal and external customers. Lead or participate in small special projects and provide input, analyze data, and perform needed tasks. Qualifications High level experience in using HireRight Systems would be desirable. Minimum of two years related experience preferred. Knowledge & Skill Entry level for more complex support and administrative functions. Applies generally straightforward methods or procedures. Has good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience. Expected to work through typical or moderately complex problems but may require occasional guidance or direction. May require specialized skills in administrative or technical field. Education College degree preferred. High School or equivalent required. What We Offer Medical Dental Vision Paid Life/AD&D Insurance Voluntary Life InsuranceShort & Long Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more! All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer. Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. #J-18808-Ljbffr