Documentation Specialist

Job Title: Documentation Specialist

Location: Vienna, VA, Winchester, VA or Pensacola, FL

Type: Contract

Contractor Work Model: Hybrid – onsite and remote

Hours: 40.0

Responsibilities

• Participate in the development and follow-up analysis of policy and process updates.

• Provide end-user support for manuals and systems.

• Ensure project deliverables are documentation tasks met in accordance with customers' expectations and timelines.

• Build and maintain relationships with team members, management, business units, key stakeholders, and external contacts (vendors, etc.).

• Conduct research and prepare reference materials, including writing, editing, formatting, and revising documentation for clarity, accuracy, and usability.

• Manage projects from inception through implementation.

• Identify, communicate, and resolve technical, tactical, and operational project issues and risks.

• Maintain documentation library ensuring content is current, organized, and aligned with style guidelines.

• Provide training to end users in the use of electronic manuals and reference materials.

• Review proposed policy and procedure changes for technical adequacy, completeness, and compliance.

• Administer and develop eNet content.

• Ensure clear, concise, and effective communication of material.

• Interact with various sub-teams to determine user requirements and specifications.

• Organize policy and procedures according to set standards.

• Recommend strategy for communications.

• Serve on teams and task groups for projects/initiatives within the organization.

• Write online reference material, instructions, and communications.

• Perform other duties as assigned.

Requirements

• Ability to work independently and in a team environment.

• Experience in composing correspondence adhering to grammar and client standards.

• Experience managing multiple priorities independently and/or in a team environment.

• Experience researching, compiling, and documenting data, business processes, and workflow.

• Experience working and participating in cross-functional, multi-dimensional teams and projects.

• Working knowledge of PC and web/internet-based technologies, e.g., HTML, editing/authoring tools.

• Desired: Working knowledge of client products, services, programs, policies, and procedures.

• Basic database and presentation software skills.

• Basic skill capturing and translating processes and requirements into understandable terms.

• Basic judgment and initiative skills.

• Basic verbal and written communication skills.

• Effective organizational, planning, and time management skills.

• Follow, interpret, and apply data/instructions to guidelines, procedures, practices, and regulations.

• Desired: Associate's Degree in Communication Studies or equivalent experience.

• Ability to compile, organize, and present information clearly and concisely.

• Experience leading projects or initiatives of small to medium scope.

• Experience mentoring less experienced staff.

• Experience working with all levels of staff, management, stakeholders, vendors.

• Significant experience in composing professional correspondence and managing multiple priorities.

• Advanced knowledge of PC and web technologies, HTML, management, editing/authoring tools.

• Knowledge of change management principles and practices.

• Desired: Advanced knowledge of client’s products, services, and policies.

• Working knowledge of project management tools like Microsoft Project.

• Advanced organizational, planning, and time management skills.

• Advanced documenting and process translation skills.

• Effective decision-making and judgment skills.

• Ability to analyze business requirements and recommend solutions.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #851-Rockville-S1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.