Technical Assistant, Registrar (Part-time)

Part-time Regular Paterson, NJ, US 4 days ago Requisition ID: 1578 Position Summary The Technical Assistant provides front-line support to prospective, current, and former students regarding records, registration, transfer credit evaluations, and diploma services. The position serves as a primary point of contact for routine inquiries, explains procedures and requirements, assists students in navigating institutional processes, and refers complex issues to appropriate staff. This is a part-time hourly position. Key Responsibilities Respond to general student inquiries related to transcripts, registration, and academic records. Provide information on transfer credit evaluation processes, timelines, statuses, and next steps. Assist students with diploma pickup and other graduation-related inquiries. Deliver customer service through phone, email, and in-person interactions. Utilize student information systems to research and respond to questions. Refer complex or policy-related issues to designated Registrar's Office staff. Maintain confidentiality of student records and adhere to institutional policies. Perform other duties as assigned. Qualifications Bachelor’s Degree or equivalent combination of education and experience. Transcript evaluation knowledge preferred Customer service or administrative experience Strong communication, organizational, and problem-solving skills. Ability to learn and explain institutional policies and procedures. Experience with student information system is required; preferably Ellucian's Colleague Ability to multi-task and work flexible hours Ability to maintain confidentiality and exercise discretion when handling highly sensitive information. The completion of a background check will be required for the selected candidate. Compensation The hourly pay for this position is $20. New Jersey Sick Leave : Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.) Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance. Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses. NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.) #J-18808-Ljbffr Passaic County Community College